Complaints

This profile includes complaints for Envision Security Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Envision Security Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Envision Security Inc

  2121 W Alice Ave Phoenix, AZ 85021-4289

  
• 

  Envision Security Inc

  3550 E Philadelphia St Ste 180 Ontario, CA 91761-2963

  
• 

  Envision Security Inc

  9299 W Olive Ave Ste 213 Bldg 2 Peoria, AZ 85345-8382

  
• 

  Envision Security Inc

  9299 W Olive Ave Peoria, AZ 85345-8379

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract for solar panels with a rebate /incentive and was never informed or mentioned on contract that we would then be asked to sign a tax form W9 for taxes on the $3600 incentive. This is now very deceptive and dont know if its legal. Do we have to sign this tax form

  

  Business Response

  Date: 09/23/2024

  Envision Solar is to pay the customer an agreed upon amount in the form of a check.  The *** identifies this as miscellaneous income.  For any amount over $600, I am required by law to submit 1099misc for these earnings. In order for me to fill the required 1099,I must collect a W9 from the recipient of these funds.   

  When then customer receives their check for $3600,  an agreed upon amount the sales *** offered to pay the customer for choosing solar thru us, they can use those funds any way they wish.

   

   

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with envision for 7 months now and it has been an issue after issue with their camera devices and customer service. Ive had techs come out twice to install a adapter on my doorbell camera since they installed it facing a wall and not the walk way but they forgot it twice and I asked to check cameras since the sensor doesnt work and they dont do nothing about it. My wifi network has great connection and it takes a while to receive a notification when the camera detects someone. M E R C E D E S seems to be the only one that answers the phone and she has been really rude and not helpful. She said I cant cancel now and technical issues go through ADT but they rather do service calls over the phone.

  

  Business Response

  Date: 12/21/2023

  I spoke with customer ***** today and we have scheduled a service technician to go out tomorrow and either fix the doorbell camera or replace it. We also want the tech to add a doorbell wedge so that the customer is getting a better view of different angles with the camera. Explained to the customer that after 90 days all service requests do go through ADT directly. We do provide an equipment warranty for 12 months so in this case we will get authorization from ADT and send ************** to resolve any issues.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/14/23 a sales rep from Envision came to my home and convinced me to cancel my appoint with ADT by offering a lower price for installation and service. After installation on 9/16 (order# ********** - install ID# *****************, I called on 9/20/23 and spoke with *************************** to get my ****** products synced with the monitoring devices and was told they were not compatible. I then asked to cancel as I only had service of 3 days, but was told I cannot cancel and that I would need to pay $1443.48. ******* emailed me the original contract but there was a newer amended contract that extended the cancellation date to 9/23/23. So i should have been able to cancel. I am asking again to have my account cancelled. I am now with ADT and their devices work with ******. I called Envision again on 9/26/23 to confirm cancellation and they asked again for $$. This has been a bad experience because they are threatening me with payment in order to cancel their service.

  

  Business Response

  Date: 10/04/2023

  I have spoken with the customer directly and advised her that this matter has been cleared up with ADT. It was an error on their end and they have corrected it in their system and were able to reinstate the customer's original ADT account and get all of her products back up and working. Customer does not owe ****************** any money as this was no fault of the customer's. We have released them from contract with us.

• Initial Complaint

  Date:08/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a no solicitating sign in place on my property and this is the third time they have blatantly disregarded the no soliciting sign by knocking on my door, leaving business cards and finally a whole brochure. I have not contacted the company and this is my first step. if i could figure out how to file a criminal filing to fine this business I would. Annoying and illegal sales practices taking place here in *******, **.

  

  Business Response

  Date: 08/14/2023

  Our ************ Consultants were recently in your area. I have asked the team to not stop by your house again. 

  Customer Answer

  Date: 08/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that a slim tablet alarm panel was going to be installed but a large bulky panel was installed instead . I always scammed with the bait and switch. They refused to replace the panel to a tablet without a fee. **************** is terrible they refused to try to remedy a problem with my system and ultimately blamed the issue on my garage door without even trouble shooting the problem. I just want the tablet that ****************** pitched without being charged.

  

  Business Response

  Date: 08/09/2023

  We have received the complaint from customer M ******. We have been working diligently with ADT to resolve the issue. We received information from ADT yesterday in regards to the Builders of the home the customer purchased. They were supposed to get a slim panel and tablet as promised from the builder when they signed up for the alarm service. We did not know the contract was supposed to go through a different alarm company that partners with the Builders and ADT. Customer signed with us not knowing we could not provide the equipment they were promised. 

  We are now working with ADT to get this contract cancelled and allow the customer to sign with the correct alarm company. 

  Customer Answer

  Date: 08/10/2023

  The issue has not been resolved as of  8/10/2023. Therefore, I cannot accept the response. I spoke with the representative **** with ******* on 8/4/2023 and  I was informed by him that Envison does not offer slimline alarm keypads. He told me that he will work on helping get the issue resolved. I also informed **** that I had already been in contact with the representative from the alarm company that contracts with the home builder. The contracted alarm company informed me that they contacted *** and the request to cancel Envison and switch to the contracted alarm company was denied by ***. Whether this is true, I dont know. I also do not understand why it was denied being that both alarm companys are contracted/ under the *** umbrella. I requested Envision contact *** to inquire. **** agreed to that plan of action. I have not  updated as of 8/10/2023.

  

  Business Response

  Date: 08/11/2023

  I was able to speak with ***************** today 8/11/23 and advise her of the resolution with ADT. The customer will call us once they have Safe Haven come out and install their alarm equipment. We will remove ours at that time. If the customer has any further questions or does not hear from Safe Haven or ADT, I have asked her to reach back out to me. They can also contact ADT or Safe Haven if needed.