Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Shutters

LMR Custom Shutters LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shutters.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromJeanette R

    Date: 07/29/2022

    1 star
    The workmanship on my new shutters was so poor that I thought they had a new employee who made them incorrectly. Instead, I found they deliberately cut corners making them. All hidden hinges were left hand side, so the right-side hinge was at the center of the window and in the way when opening the shutter. The hinges were also very cheap, and the vanes rattled during opening, except for the vane that was right at the tightening s**** Split tilt rod was cut after installing them, leaving bare jagged metal ends. Magnets were cheap and too strong, causing them to be yanked in order to open the shutters (thus rattling due to the cheap hinges). Owner stated they use ************* magnets instead of $5 magnets and don't have the time to constantly switch their machine from left to right for the hinge placement. Their advertised "100% satisfaction guaranteed" is 100% not guaranteed. Every time I talked to the owner, he spun a new story...one time telling me my 60 ft of shutters was like 1 pair of shoes in a shoe store and that they did ***** ft of shutters per week. Next discussion he would tell me he is a small business just trying to get by and couldn't possibly refund me any money. He also wanted me to give it 6 months to a year to see if they would grow on me - just ridiculous. Total waste of money and I even had to pay to have them removed myself, after many calls and attempts to have LMR remove the shutters. Wish more people would provide honest reviews and not be afraid to post negative ones. Owner even asked me "you aren't going to leave a bad review, are you?" Everyone should seriously think twice before using this company. Their advertisement statement of "Hand crafted with passion for quality" is totally false.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.