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Business Profile

Shutters

LMR Custom Shutters LLC

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jeanette R

    Date: 07/29/2022

    The workmanship on my new shutters was so poor that I thought they had a new employee who made them incorrectly. Instead, I found they deliberately cut corners making them. All hidden hinges were left hand side, so the right-side hinge was at the center of the window and in the way when opening the shutter. The hinges were also very cheap, and the vanes rattled during opening, except for the vane that was right at the tightening s**** Split tilt rod was cut after installing them, leaving bare jagged metal ends. Magnets were cheap and too strong, causing them to be yanked in order to open the shutters (thus rattling due to the cheap hinges). Owner stated they use ************* magnets instead of $5 magnets and don't have the time to constantly switch their machine from left to right for the hinge placement. Their advertised "100% satisfaction guaranteed" is 100% not guaranteed. Every time I talked to the owner, he spun a new story...one time telling me my 60 ft of shutters was like 1 pair of shoes in a shoe store and that they did ***** ft of shutters per week. Next discussion he would tell me he is a small business just trying to get by and couldn't possibly refund me any money. He also wanted me to give it 6 months to a year to see if they would grow on me - just ridiculous. Total waste of money and I even had to pay to have them removed myself, after many calls and attempts to have LMR remove the shutters. Wish more people would provide honest reviews and not be afraid to post negative ones. Owner even asked me "you aren't going to leave a bad review, are you?" Everyone should seriously think twice before using this company. Their advertisement statement of "Hand crafted with passion for quality" is totally false.

LMR Custom Shutters LLC is NOT a BBB Accredited Business.

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