Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wish I could give less stars! After calling several Medspa for a nonsurgical BBL I was told not only by the front desk but the best injector in ******* that if I purchased 30 vials of Radisse in the amount of 13,999$ that I would have an immediate bigger but and then over time I would grow a bigger **** with my natural collegian.I booked an appointment. I have had sculptra in the **** before and I saw no results so this time around I kept reiterating I didnt want that same results. I was promised I wouldnt. Day off they called and texted me several times as they were desperate for my appointment. Once I got there they told me without even looking at my **** that I needed 4000$ as my results would be worth it. Confused and wanting a better result I agreed. I payed ****** dollars that day.The injecter spent 45 mins injecting 90% saline and some powder into my ****. I didnt know it was saline at the time. After she was done she told me my **** would round up on the next few days. She also said my **** will be leaking fluid for the next couple days. Why? I asked and was told I was overfilled. Gross!! I did leave with a bigger ****. I did leak everywhere that I couldnt even go out in public. The next morning only 12 hours later my **** was almost back to normal. I called and no one would return my calls. I finally got a hold of someone and they said sorry thats normal. You start to grow a **** in 6 wks. Thats nothing like I was told. I spent more money than three **** jobs!I argued and cried as I spent ****** and my **** looked that same. They didnt care and told me in a few days a manager would call. I literally was so sad. I saved for this. Days later I received a call and was told they wouldnt help me. That my **** will grow 6wks to 6 months!! That was nothing like they told me. Why did they tell me my results would be better of I spent 4000& if they dont even know what the results would be.

• Initial Complaint

  Date:01/19/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My spouse and I had an appointment with the doctor to be approved for a weight loss treatment on 1/8/24. We had previously purchased and had blood work done, this was arranged by the business. We were told multiple times by several staff, that the appointment with the doctor was 1 hour each and included a physical along with bloodwork review to be approved. Due to scheduling issues, we asked the business to have my spouse and I do the full appointment together so it could last 1 hour total, to which they agreed and said could be done. The day of the appointment we arrived early. The business had issues locating our bloodwork but was finally able to find it. We were taken to the office to see the doctor. The doctor quickly asked us some questions, including how much we weighed. I challenged this as getting our weights taken by her should be part of the physical, to which she rudely agreed. No physical took place for either my spouse and I. We only got asked some questions, were reluctantly weighed, and were read our blood test results. The doctor stood on the opposite side of the room the entire time, only approaching me to read the scale, but made my spouse tell her the weight on the scale himself. We were in and out in approximately 25 minutes. I notified the business through a text rating that I was not satisfied but no-one reached out to us.

  Business Response

  Date: 01/26/2024

  Dear ****************,

  Thank you for brining this to our attention. We value and appreciate your feedback. We apologize for for any miscommunication that took place when our team members talked to you about the weight loss program.  The patient assessment appointment involves the Doctor reviewing your blood work and medical history and determining if you would be a good candidate for the weight loss medication. I spoke with the Doctor about your visit and she shared that she went over the blood work results with both of you and reviewed your medical history. She shared with your husband that due to results of his labs, he would not be able to be placed on the medication and asked him to take the blood work results we provided, to his primary care physician to follow up with them.  We apologize if our team member miscommunicated how long the appointment would take and what it involved. The appointment time can vary depending on each patient. We can understand how the miscommunication could have caused some frustration and disappointment for you.     

  In light of this, we have had a meeting with our administrative support team and the Doctor to shared with them your dissatisfaction with your visit, so that we can ensure in the future this does happen again. Although, you met with the Doctor to review your blood work and obtained medical advice, for customer service reason and in good faith, we have decided to refund you for the visit you both had with the Doctor. Please contact me tomorrow at the office at ************, so we can obtain the credit card information to process your refund. 

  Thank you for your business and please reach out to me if you have any further questions,

  ***********************

  Director

  Suddenly Slimmer Med Spa

  Customer Answer

  Date: 01/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:12/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/8/2023: First time client, I had an appointment for a CoolSculpt consult and purchased 8 cycles totaling $3200 that was financed through Cherry Technologies. On 9/5/2023 I received a text from the Spa Director that they needed to reschedule my CoolSculpt appointment on 9/6 due to a scheduling issue. After rescheduling to multiple texts back and forth from receiving two appointment confirmations with different dates/time finally was able to confirm the new appointment. On 10/17/2023 after not seeing the results from the CoolSculpt, decided to purchase 6 cycles of CoolTone totaling $1600. On 10/19/2023, I reached out to the Spa as the Alle Rewards points were not applied for my purchase on 10/17/2023 for the CoolTone. After multiple follow **** I finally heard back from the Spa Director on 10/24/2023 that the points would be applied. On 11/8/2023 I reached out to book a filler/botox and confirmed an appointment on 11/13/2023. On 11/9/2023 I was charged $100 to hold the appointment and received another $100 charge on 11/11/2023. I didn't see these charges until after my appointment on 11/13/2023 that they had indeed posted. I was told that there was only one $100 charge that was to hold the appointment and was applied to the service that day. NOT true - both had posted and I sent screenshots of the posted dates, and they agreed to "waive" the 2 $100 fees that weren't supposed to be charged I the first place. 11/13/2023: I had the worst experience with the injector who had done a lip filler. I've had this procedure done many times at other med spas and have NEVER been in so much pain. Normally, it's a few injected areas and 20 minutes, this was over an hour with multiple injected areas, the "numbing cream" obviously wore off throughout the duration and after tears running down my face asked to put more numbing cream. After the horrendous experience, I got home and received a phone call (two voicemails and texts) saying that I owed $25 for numbing cream - again, NO ONE DISCLOSED any charges for numbing cream. Also, NO receipt with the breakdown of the services until asking them to email it to me. I was in so much pain from the technique that was used the swelling was abnormal so I reached out to express my concerns/experience. I was told to send photos (which I did) and explain what happened - come to find out, it was indeed a different technique called the Russian Lip, which essentially is extremely painful with multiple ****** and upon researching is very risky of infection if not done by an experienced injector or MD. The spa director said to come in to see another injector based off the swelling from the photos to ensure everything was done properly. I proceeded with booking another appointment to reassess the healing and finish the areas the previous injector never got to because I was in so much pain. On 11/15/2023 I made an appointment 12/5/2023 for the follow up and to finish the other areas I wanted treated on the 11/13 appointment. I expressed serious concerns with my experience and they had agreed it should have been discussed prior to the service rendered. 11/21/2023 I received another $100 charge that was posted on my credit card for the appointment on 12/5/2023 for the filler/botox. I arrived to my appointment with the other injector at 1:15pm, was not seen until 1:45pm. The injector and I discussed the areas I was concerned about including a dent on the left side of my face from the Botox appointment 11/13. She couldn't see anything I was referring to but said they would add a few units on each side to even out the areas. I also asked about treating the neck areas that weren't completed due to the issue with the previous appointment, she proceeded to tell me of the 120 units of Dysport on my neck and I agreed to a full syringe of filler (no estimates were shared) - I got to the front to check out and the receptionist told me the total would be $2477 - I asked again for a breakdown as that didn't make any sense, he told me the cost breakdown: 150 units of Botox and the $850 filler. I told him Botox was not used on my neck, it was Dysport (significant cost difference) after recalculating it was $1477. I asked for a print out of the receipt that included everything itemized and saw that there was an additional charge of 8 units for Botox. I was unaware of how many units were used and was told that they would take care of a few units. I then asked where the $100 charge to hold the appointment was and said he would have to call his manager. After 15 minutes and no answer, I was beyond frustrated and running extremely late for a meeting. They then accused me that there was no $100 deposit that my credit card was charged for even though I PULLED it up on my phone to show them!! The Spa Director and entire staff are rude and unprofessional. My whole experience has been an absolute nightmare. The business practices are questionable - how it's possible to not review an estimate of the services rendered until AFTER and then find out what the final charges are with NO breakdown on the service receipts? I shouldn't have to ask for a receipt or get an eye roll from the front staff when wanting to know what I was charged for. You should DISCLOSE and ITEMIZE your price per unit upfront PRIOR to any services rendered so it's not a surprise upon check out what the total amount is. There are so many issues with their transparency of pricing with no accountability on their end for not providing this upfront. When asking to speak with the Spa Director regarding several concerns with charges and overall experience, she refused to get on the phone with me and pawned me off to other staff members. My concerns were obviously not important to her - it was very apparent in the tone of her emails and then over the phone when we finally spoke on 12/7. She then proceeded to accused me of "outstanding balances" AFTER I brought to her attention MY concerns on "charges" that were NOT communicated prior to the services rendered and asked that she email any/all invoices immediately so I could review the breakdown of the services/charges that were not provided to me. I'm at a loss and severely disappointed with the service, this experience has been horrendous and will never return. Unfortunately, since I prepaid for the two packages and won't be returning to use the services remaining totaling $1400. After all the $$ I've spent here and trying to come to a resolution, the spa director proceeded accuse and mistreat me then lied to me about resolving the issue with the refund from the remaining packages.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 25, 2022, I received *** Threading. The threading was originally supposed to just be used in my upper lip to get rid of the wrinkles. Since my wrinkles in my upper lip werent to deep, I asked if there were extra to add to my nasolabial and marionette lines. If not, thats ok because the focus is on my upper lip lines. It was an extremely painful experience. At first there was not enough lidocaine and I had a panic attack. During the next two weeks I experienced nerve damage & shooting pain in my lips and a my cheeks when moving my face. After the bruising subsided in two weeks, I noticed a bump on my cheek and a couple of dents next to it. On July 9, 2022. Dr. **** FaceTime me to go over all the issues. All I heard was excuse after excuse and I was very irritated that someone would not take accountability for their actions. We went over the *** Threading and how there is supposed to be a noticeable difference immediately after the procedure and even more of a noticeable difference two weeks after that. Not only did that not happen the first day nor two weeks but still has not to this day five months later. That was a $600 throw away down the drain! And on top of it I am left with a dents in my face and a bump right next to it. After I got off the phone with Dr. ***** she told me that the Director ***** would call me. Never heard from the Director until I called Suddenly Slimmer myself two months later. ***** said that she would have me come in and have someone else fix my issues and never heard back from her. *** made several attempts via phone and emails with no response. Theyre making me jump through hoops to get the bump and dents in my face looked at as well look at the lines on my lips that are still very apparent. Its been 5 months and no word and no resolution from Suddenly Slimmer! I paid $600 for *** threading, and came out with same wrinkles and damage to my face!

  Business Response

  Date: 01/25/2023

  Dear *********,

  
  

  I am very sorry to hear that you are still not happy with your treatment.  At Suddenly Slimmer we take customer care very seriously and work to find an appropriate solution for everyone. As a physician, I take patient concerns and outcomes very seriously. 

  
  

  From what I understand in your complaint, your concerns are:

  1. Your experience was painful

  • *** MONO threads are frequently done with topical numbing only, though we do offer injectable lidocaine as needed. This was discussed before we started the treatment. Every person has a different pain tolerance, and this can vary within the same person from day to day depending on a multitude of factors. People tend to be more likely to feel light headed, nauseous or faint if they haven't eaten, haven't slept or are under a lot of stress.  We do our best to accommodate this in our patients. 
  • When it was clear that the pain and stress was beyond your tolerance I injected you with lidocaine and gave you extra time, a snack and some water to help you calm down.  You were able to complete the treatment successfully with these accommodations. 
    

  2. You experienced shooting pain in your lips and cheeks on movement following treatment

  • A detailed explanation of what to expect is discussed with and presented to the patient before treatment, in the consent form and aftercare form, which you signed. A few things we explain are that we expect bruising, soreness, occasional "zingers", and potential thread protrusion. We are happy to offer our patients additional ways of managing their aftercare as the need arises, as well as easing their mind about what is normal and what to be concerned with. Most symptoms typically subside within 2-3 weeks following treatment.  We can guarantee that the treatment will be performed correctly, but cannot guarantee how your body will respond. 
  • 
    

  3. You did not see a reduction of wrinkles immediately following or 2 weeks after the treatment

  • The procedure that was performed was *** MONO threads for perioral rhytids. While there may be some initial improvement due to the structural support they provide, the focus of the treatment is on the longer-term results that should become visible around 1-2 months. *** mono threads are collagen builders that reduce wrinkles by stimulating collagen production in the area as they dissolve over time. Just like with filler, the treatment typically needs to be repeated every 1-1.5 years, depending on the aging factors of the patient. For perioral rhytids, ******************************************************* 2 different directions essentially forming a grid.  In order to accommodate your request I used longer threads on some so that it would extend through the nasolabial folds. I did not charge you extra to treat the second area, and I did not compromise the treatment of the perioral rhytids as the threads were able to extend through both areas. 
  • In a later conversation with ******, one of our spa Directors, you told her that a dermatologist you consulted told you that I "didn't pull the thread tight enough." This is an indication that you misunderstood what threads were used. Barbed threads are often "pulled tight", but with mono threads there is no option for "pulling". Barbed lifting threads are used in a non-surgical lower face lift, and results of lifting are visible immediately, with improvement in collagen production over time. We did not use barbed threads. This is a significantly more costly and more involved procedure. It is also not appropriate for perioral rhytids, which was the focus of our treatment.

  4. You state that after 2 weeks you saw a "bump and two dents next to it" on your cheek.

  • I took extensive notes during our Telemed follow-up, outlining your concerns. There was no discussion of a "bump and two dents" at that time. 
  • The first time that was brought to our attention was in September in a conversation you had with ******. You told her you had spoken with a dermatologist and they had suggested treating the area with Kenalog. ****** asked you to sign a medical consent form so we could speak with this physician and review the records of the visit. You did not return the signed consent form. 
  • If you were treated with Kenalog by another physician, a possible outcome is that there would be a visible dent as it can cause the fat in the area to atrophy. This is expected to resolve on its own in **** months for most people.  

  
  

  We also have some concerns about this case as you have a history of complaining about treatments at our spa and asking for a refund or compensation. 

  • You have been rude to our staff and unwilling to communicate respectfully.  
  • You refused to come in to be evaluated in-office because "it was too far to drive." We offer telemed follow-up to our patients as a courtesy to initially assess whether a patient needs to be seen in-office, but in-office is strongly recommended-even for the initial assessment. For anything that requires further attention or assessment, we require being seen in-office. 
  • When I met with you via telemed I gave you ample time to tell me all of your concerns. You spent this time you spent telling me about what your ******* searches" found, to include how I should be reconstituting the Dysport, how I should be doing the threads, what was wrong with the way I did it, how many threads you believed I used in the area of treatment, and that you should see instant results. It was clear that you did not fully understand your treatment, which I spent a great deal of time explaining before I administered it. 
  •  and attempted to review , you were more interested in telling me what your ******* searches" said.  It is not uncommon for people to need reassurance that what they are experiencing is normal, and to want to make sure there is nothing wrong. It seems that you took what is normally an informative conversation as "excuses" instead of wanting to understand what was happening and what to expect. 
  • There was no discussion during the about a "bump and 2 dents" in your cheek. You discussed a "bump on your lip" in an area that I had not treated, which I had notes from a previous visit that I pointed out to you (from wherever you had your treatment previously) and suggested dissolving before you had lip filler done again. 
  • When I attempted to clarify for you what we had actually done and what to expect from the treatment and recovery, you were not interested in hearing. I kept the conversation about the facts while addressing your concerns in an attempt to de-escalate the situation. As I was speaking, you were rolling your eyes and huffing. As it was clear that there was no productive conversation you were willing to have I respectfully let you know that I would have ****** call you because we did not seem to be able to communicate effectively.  

  Although I spend a significant amount of time educating my patients before the treatment, and all patients read and sign the consent form and aftercare, it can still be confusing to patients due to the many different types of procedures in the *** threading category. For this reason we post our aftercare on our website. 
  

  
  

  In the posted pictures, you have circled what appears to be an atrophic scar