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Business Profile

Specialty Schools

ACCEL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Schools.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son received a referral to this company during an inpatient hospital visit in November. Upon discharge, I completed the online application and received a couple responses back. The last communication I have received from the Executive Director is from the end of December. I have emailed, called and left voicemail, reached out via social media and have not received a response back. My son is in need of the services that are rendered at this company, as covered/contracted by my insurance company and it seems that I am being flat out ignored. I have limited places to choose from with my insurance on places that provide services to autistic children, at my son's age. This seems to be about the only place I can go without paying out of pocket as my insurance will cover his services at 100%. I am in the healthcare field myself as a senior level leader and I would never allow my referrals or patients to be ignored, especially when they have reached out multiple times for the assistance.

    Business Response

    Date: 03/23/2023

    Hello,

    I am in receipt of complaint id#********.

     

    I am the Executive Director of Education at ACCEL.  I have not spoken to this individual nor received any communication from her.  ACCEL is a non-profit special education day school.  We do not work or contract with insurance companies, we work with school districts.  I believe we may have received this complaint in error.  Thanks for your time.

     

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