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Business Profile

State Government

AZ Corporation Commission - Utilities

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in State Government.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the morning of Friday,October 14, 2022. I accessed the APS app to pay my bill for my current electric charges $260.15
    The app gave me a error message that they were "experiencing technical issues at the time and the payment could not be posted and to try again later". It did not give a confirmation #.  So later that morning I tried again as previously instructed by the app message and I was able then to make my payment and
    received a confirmation # **************. So I figured all was good, until my online banking the morning of  Tuesday, October 18, 2022 showed my checking account was overdrawn. Research of my transactions showed 2 payments posted to APS. Both for $260.15 for October 14th.
    Immediately, same day  Tuesday, October 18, 2022, I called APS, phone # *******.2014 and spoke to ****, who said there was nothing they could do. And they couldn't return the 2nd payment they took. And she said no supervisor was available,  and also didn't have a reference # for me  for the call.
    So then I called my bank. Bank of America phone # 800.432.1000 and asked the rep to stop the payment. ( I didn't get the rep's name). The rep said they couldn't stop the payment since it already posted. All they could offer to do was freeze my card, open a dispute, and issue a new card,; which could take few weeks. Or she said I could deposit enough money to cover the overage to protect my account. So I went to another Institution, Navy Federal Credit Union,  to get money out of my money market account to deposit to Bank of America, to cover the overage.
    After all this im still out the $260.15 that APS stole from me. and my  monies from my money market account. It's almost as if APS is finding ways to scam their customers and not taking accountability for their actions.

    Customer Answer

    Date: 11/01/2022

    To whom it may concern:

    I have been contacted by the APS electric company and was issued a full refund for the monies they took in error. 

    Thank you for your intervention in this matter. You can now close this case.

    **** ******* 
    904 449 4978 

  • Initial Complaint

    Date:10/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the morning of Friday,October 14, 2022. I accessed the APS app to pay my bill for my current electric charges $260.15

    The app gave me a error message that they were "experiencing technical issues at the time and the payment could not be posted and to try again later". It did not give a confirmation #.  So later that morning I tried again as previously instructed by the app message and I was able then to make my payment and
    received a confirmation # **************. So I figured all was good, until my online banking the morning of  Tuesday, October 18, 2022 showed my checking account was overdrawn. Research of my transactions showed 2 payments posted to APS. Both for $260.15 for October 14th.

    Immediately, same day  Tuesday, October 18, 2022, I called APS, phone # 800.240.2014 and spoke to Tina, who said there was nothing they could do. And they couldn't return the 2nd payment they took. And she said no supervisor was available,  and also didn't have a reference # for me  for the call.
    So then I called my bank. Bank of America phone # 800.432.1000 and asked the rep to stop the payment. ( I didn't get the rep's name). The rep said they couldn't stop the payment since it already posted. All they could offer to do was freeze my card, open a dispute, and issue a new card,; which could take few weeks. Or she said I could deposit enough money to cover the overage to protect my account. So I went to another Institution, Navy Federal Credit Union,  to get money out of my money market account to deposit to Bank of America, to cover the overage.

    After all this im still out the $260.15 that APS stole from me. and my  monies from my money market account. It's almost as if APS is finding ways to scam their customers and not taking accountability for their actions.

AZ Corporation Commission - Utilities is NOT a BBB Accredited Business.

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