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Business Profile

Subscription Agents

Magazinedeals.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Subscription Agents.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a subscription on 4/21/2025 for 2 years of People. I received no magazines, and People hasn't heard of me. I called the support numbers for "MagazineDeals.com" and they are recordings that never pickup. You can leave a message but no one ever calls back. The emails never get sent back. I believe they scammed me out of my money. I have the original receipts and screen shots of the order, and payments.

  • Initial Complaint

    Date:11/04/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a 3 year subscription of the Economist on 8/10/23. Due to changes in life circumstances, I no longer have time to read and requested to cancel on 10/25/24. They responded once asking for the reason to cancel, but have been silent after that, despite multiple attempts asking for a follow up.This is time sensitive because according to their policy they will issue pro-rated refund. The longer they delay the less refund will be prorated.

    Business Response

    Date: 11/22/2024

     Dear BBB,

    Please be advised that we have refunded the customer infill on this order. Unfortunately, we did no reply in time but please advise the customer it has been refunded accordingly.

    Thank you!
    MagazineDeals.com

  • Initial Complaint

    Date:09/04/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have ordered and paid for magazines from magazinedeals.com in the past 6 months on two occasions. To date I have not received any magazines. I have emailed them twice with no response. All I want is the magazines.

    Business Response

    Date: 09/10/2024

    Dear BBB and ***********************,

     

    Please be advised that your subscription to National Geographic started with the August 2024 issue to the following address:

    John Cibulas
    54481 Autumn View
    *************, ******** 48047

    Your account number is **********.

    Please advise if you did not recieve your first issue or if the address on file is correct.

    Please also feel free to email our support staff at *************************

    Thank you!

    Business Response

    Date: 11/25/2024

     Dear BBB,

    Please advise the customer the following details regarding their order:

    National Geographic
    		JohnCibulas
    54481 Autumn View
    *************, ******** 48047

    Account Number
    **********

    Subscription started with the August 2024 issue
    Unfortunately, we did not reply in time but please advise the customer it has been refunded accordingly.

    Thank you!
    MagazineDeals.com

  • Initial Complaint

    Date:05/21/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered **************** on 2/28/24 for $52. Website says ordered and expected delivery by 5/15. No delivery and cant reach company

  • Initial Complaint

    Date:04/30/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 6, 2024, I purchased a 3-year subscription for **************** from MagazineDeals.com and paid them via credit card a total of $139.95. They promised receipt of the first month between March 9 and April 6, 2024. When I didn't get the magazine by April 9th, I reached out to them via their Customer Support email (support@********************* and received an automated response that said they would look into it and advise. I never heard from them again. I sent follow up emails and call their ************ customer service number that asks you to hold, but no one ever picks up. I was on hold for close to 1 hour. There is a voice message option, but the mailbox says that it cannot accommodate any more messages. So I have been ghosted by MagazineDeals.com. As we enter May 2024, I have been dealing with this almost 4 months. I disputed the charge with my ********************

    Business Response

    Date: 05/13/2024

    Dear BBB & Valued Customer,

     

    Please be adivse that Order # ******* has been canceled and refunded in full for $139.95.

     

    Thanks!

    MagazineDeals.com

  • Initial Complaint

    Date:04/26/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a magazine subscription 2/12/2024 from Magazinedeals.com & have not received an issue. The order number is ******* & the cost was $10. I have tried to contact customer service by ***************** with no response. Im wondering if this is a legitimate website or if I need to dispute the charge. Thank you for your assistance.

    Business Response

    Date: 05/08/2024

    Dear BBB and Valued Customer,

     

    Please be advised that we have refunded you $10 the full amout for Order # *******. For futher assitance please email us at *************************.

     

    Thanks! 

    Customer Answer

    Date: 05/08/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:10/11/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Early this year, I ordered 2 subscriptions from magazinedeals.com, details below:Dwell on 1/9/2023 order ID ******* Mens Health on 2/19/2023 ******* I have yet to receive an issue of Dwell despite contacting both magazinedeals.com and dwell.I received a couple of Mens Health but they have stopped arriving.I have tried to contact magazinedeals.com, once through their online form, another time through email sent to ************************ I did not receive a response to either (i checked my spam folder to be sure)I tried calling futilely. The phone number shown on in their ads: 24/7 Phone Support: ************ when called says "You've reached customer relations. This number is not currently assigned"

    Business Response

    Date: 10/17/2023

    Hi BBB,

     

    Please be advised that customer, **************** that she been fully refunded for the order. Please allow ***** hours to see the refund posted to their credit card account.

     

    thank you!

    MagazineDeals.com

    Customer Answer

    Date: 10/17/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:09/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a subscription for my dad for Fathers Day. I placed this order on 6/3/23. I order (attached) stated the delevery would arrive between 7/22/23 - 8/19/23 to this date no delivery. i have sent many emails and called and left many messages. No response from anyone.

  • Initial Complaint

    Date:02/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a magazine subscription before Christmas of 2022. What informed at the end of January that my orde was cancelled and will be refunded. No refund or magazine has been sent.

Magazinedeals.com is NOT a BBB Accredited Business.

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