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Business Profile

Subscription Agents

Subscription Addiction
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Subscription Addiction's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Billed for a subscription to the New Yorker in Sept. 2024. No issues ever received. Made at least 10 attempts to contact the company. No one answers the phone and no one responds to emails.

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      wont return or answer calls to rectify a renewal/ add on subscription .

      Business Response

      Date: 01/19/2025

      Dear BBB,

       

      Please be advised that the 3 year renewal of the subscription has been added to the customers ********************** of The Economist as of 11/15/2024.

       

      Thank you!

      SubscriptionAddiction.com

    • Initial Complaint

      Date:07/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered ******** magazine on 3/20/24 Order#******* did not receive as of 7/2/24 Emailed Subscription Addiction three times, no reply

      Business Response

      Date: 01/19/2025

      Please be advised that this order was refunded in full on 07/02/2024.

      Thank you! 

    • Initial Complaint

      Date:06/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a magazine order in April for ******************** and I have not received a single issue I like help on receiving my magazine subscription Thanks for your help with this process

      Business Response

      Date: 12/31/2024

      Hi Please be advised that customer received their Stereophile ********************** and we provided a 50% refund for the order due to the inconvenience.

       

      Thanks!

      ****

    • Initial Complaint

      Date:11/26/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Every year I renew a gift subscription for my child. This year, I renewed with this company for the first time, for another year. I specifically gave the shipping and billing addresses as different. It was also specified this was a gift, and not to come to my address, but to the shipping address. Soon, I began receiving the magazine. I called the company, whereupon they informed me they could not change the address. Then, the representative said she could change the address to be sent to my child, but it would still be addressed to me! I explained this was ridiculous...the mail does not work that way!!! So, I called them back again and again. They will not answer the phone, they will not return voice mail requests, and they do not respond to email. Today, I received the December issue of the magazine and mailed it to my child at a cost of approximately $2.00. The last two issues I personally delivered by driving the 15 miles to my child's home. This is absolutely ridiculous. Either send the magazine to the intended recipient or refund my money so I can go through Guideposts to re-order. I never had any problems until I tried this company. I have spent HOURS trying to clear this up. We do live in the age of computers, not the Pony Express...WHAT is the problem??? How difficult can it be to send a magazine to a requested address? Time is valuable to all people, and this company has wasted mine.

    • Initial Complaint

      Date:10/29/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went online to SubscriptionAddiction.com (for the first, and definitely the last time) to order a subscription of Veranda (6 issues for $10). I got an email notification stating that I ordered Architechtural Digest for $10. I immediately called the number listed & got no answer. I tried repeatedly & finally left a message indicating that I ordered ***************** not Architectural Digest. Four days later - still have not gotten a response. I also sent an email 2 days ago & have not gotten a response. No legitimate business should be allowed to get away with this, I would either like my money back or a response acknowledging receipt of both my voicemail ************ email and then receipt of the 6 issues of *****************

      Business Response

      Date: 10/31/2022

      Dear ****** and BBB,

       

      Please be advised that we have cancelled and refunded order # ******* for $10. Please allow 2-3 business days to see the refund posted to your credit card payment.

       

      Thank you,

      SubscriptionAddiction.com

    Subscription Addiction is BBB Accredited.

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