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Business Profile

Swimming Lessons

Goldfish Swim School - Ahwatukee

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son has been attending goldfish swim school in Ahwatukee since May 2023. He has had quite a bumpy journey with this company. Most recently, I brought my concerns that my son was in the correct class and regressing to the attention of the teachers, management, and even owner. These concerns were placed on deaf ears. I brought my concerns to the corporate team. In this conversation, it was brought to my attention that my child was placed in an incorrect class for 3 months. This has confirmed for my family that our concerns that were placed on deaf ears were completely valid. My son was evaluated at a separate goldfish swim school and it was confirmed he does need to return to a lower class to build up his skills to progress as intended by the curriculum due to regression from incorrect placement by Goldfish Swim School Ahwatukee. I do however feel my family is owed a refund for the glider one classes as my son should have never been in this class. I feel we are owed $217 for the months of December and January as February was already addressed. I have attempted to reach the owner on multiple occasions via text, email. telephone with no response. He responded to cancelling my membership at the school but completely ignored my email and texts regarding this refund. I have attached email from corporate and also the billing invoice. I am seeking refund for the Glider 1 class for *****. I have also attached the text messages sent to the Owner **** with no response.

Goldfish Swim School - Ahwatukee is NOT a BBB Accredited Business.

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