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Business Profile

Timeshare Companies

Legacy Golf Resort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ?My name is ******* *******. I stayed in your resort for 2 1/2 months due to an electrical issue in my home. All my reservations were paid through ******* by my home warranty company and my insurance company ********. On October 24th I was unable to reach my agent in a timely manner to extend my reservation so I booked through Expedia and needed to wait for a response for the deposit to be paid. I was told by Jenn that the reservation had to be paid in a hour or she would cancel my reservation and I wouldnt be allowed to book again. I returned about a 1 and a half later after calling several times to advise that I was coming in to pay and she refused to accept the deposit and canceled my reservation. She was very unprofessional and rude. An employee that works there even agreed that it wasnt even the check in time and I should have been allowed to use my reservation. I felt as if I was discriminated against and have notified Expedia of this incident. I would like to speak with you or someone in further detail as I have a reservation paid that Im unable to use thats not being refunded

  • Initial Complaint

    Date:08/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been here for two weeks and i have had three prople walk in my room on my son and on me when my room was still in extention one time that it happened they upgraded my room the last time it happened and the house keeper came in my room did not knock when she heard my voice she closed the door then knocked she had no cleaning supplys and a backpack the security guard that was on site and adv that is a breech of my privacy because my room was still active and not in check out i was supposed to hear back and never did ***** ever spoke about it again the hotel moved us rooms and gave me a key to someone else hotel and i walked in on them now they have over drafted my account and charge my card 800 dollars and i have been waiting to speak with a manager this is rediculous i am african american and i feel i am being miss treated if this occurred with a cacasan person they would have been giving them rooms for a week free this is rediculous and a breech of my privacy

Legacy Golf Resort is NOT a BBB Accredited Business.

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