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Business Profile

Tire Dealers

Big O Tires #4169
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled an oil change on April 29, 2023. Will I was there I asked if they can check why my engine light was on. During the visit they suggested that I needed and air filter and cabin air filter. I took their recommendations. I was told to come back on April 30, 2023 to resolve the issue for the engine light. I paid $153.96 for the oil change and both filters. I was told to bring my car in at 10am on and it would take 1 hour. When I got there they said it would now be done at 1pm, due to them being busy. At 1:15pm I got a call stating that the part they order was incorrect and they didn't even touch my car. I was told I could come back another day and have it fixed. I told them that I was unable to return for a 3rd time. When I checked my invoice from my last oil change on Feb 12,2023 I saw that they changed the air filters then as well. At this point I feel as though they are just trying to scam people and waste their time. Will never return to them.

    Business Response

    Date: 05/09/2023

    The store manager has reached out to the customer and she has not responded. Please call ***** at the store to have this resolved.

    Customer Answer

    Date: 05/09/2023

    The store manager has not called to speak with me. I spoke with the assistant manager before filing this complaint for a resolution and was not given one. 

    Business Response

    Date: 05/10/2023

    ***** has contacted the customer and refunded her for the filters, complaint is resolved.

    Customer Answer

    Date: 05/18/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************************

     

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