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Business Profile

Title Loans

1 Stop Money Centers LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for 1 Stop Money Centers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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1 Stop Money Centers LLC has 10 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted a loans with this company years ago and have used their service periodically over the years, I have been fortunate enough to never have a problem with payments. I contracted Covid 19 recently for the second time in a short time span. I was sick and not working many hours casuing my bills to get behind. Due to lasting side effects from the illness, I have a hard time comprehending things. I called to request an arraigment for my September 8th payment. The person i spoke with set it up for me to pay approx. $50 and then split the rest over the next few bills. I was not able to make the next payment due September 22nd so I called to get help and ask questions. I spoke with someone at the store who transferred to ******* who I now know as the assistant manager for the corporate office. I asked her what happens if I can't make my payment. I asked what will happen. ******* said we will continue the collection process I asked her what that meant because she was very short with me and had a tone of rudeness from the beginning of our converstion. She said we will continue to call you. She repeated the same words as I continued to try to ask her what happens next. She abuptly asked if I needed anything else which told me she was tired of speaking with me so i hung up. Less than 24 hours later she had my vehicle towed and is demanding I pay my loan in full plus fees by 10/6/2022. This was malicous, ******* and 1 stop have predatory business practices. She said my car would be auctioned if I can't pay. I would like my recorded calls reviewed. The proof of the predatory way they do business is evident in the series of calls from yesterday 9/22/22 and today 9/23/22. My payment was due less than 24 hours ago and they have already towed my vehicle and are requesting full payment. No one asked me why i needed more time then ******* said if she knew I had Covid 19 she could have done something but she was so rude to me it never came up.

      Business Response

      Date: 10/01/2022

      1 Stop has reached out to **************** directly and have reached a resolution that works for both parties. 

    1 Stop Money Centers LLC is NOT a BBB Accredited Business.

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