Complaints

This profile includes complaints for Quik Pik All Over Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Quik Pik All Over Towing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Quik Pik All Over Towing

  1966 E Deer Valley Rd Phoenix, AZ 85024-5601

• 

  Quik Pik All Over Towing

  5720 E Mineral Rd Tempe, AZ 85283-4334

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17, 2024 I had my car towed by ******** since 2 p.m. we contacted them on regards of getting my ***** Accord back in my hands. I called and was informed that I had two options of getting my vehicle back. First option, waiting until Monday and getting charged per day fee and the additional fee for towing. Second option, is paying the towing fee and an additional $50 weekend by appointment fee for picking it up afterhours. So I decided to do after hours. Sent in required information: Title of my vehicle with front and back photos and my drivers license. Only after sending that information would I get the payment option and only after paying I would be able to get the location of my vehicle. Once I got the location of my vehicle they still had to schedule an appointment. My appointment was set for 6 p.m. on that same day. However, only when I already got here at exactly at 6 p.m. they called me to say that it would be at a later time. Now I had to wait until a new set time at 8:30 p.m. Not only that customer service through the phone was horrible and disrespectful. Since it is a weekend police department cant do anything. Only until Monday during work hours would they be allowed to help. They also wanted to add extra charges for replacing a tire that we already have in hand just to plug in play. That would be an extra $83 dollars. We had the tools to be able to replace it however they consider it a safety issue to replace just to add extra charges.

  Business Response

  Date: 04/19/2024

  I am writing to express my sincerest apologies for the frustrating experience you encountered while retrieving your ***** Accord from our towing service. Your detailed account of the events is deeply concerning, and I want to assure you that we take complaints of this nature very seriously.  I understand the inconvenience and frustration caused by the delays in scheduling your appointment and the lack of communication regarding the timing of your vehicle pickup. Such lapses in service are unacceptable and do not reflect the level of professionalism and customer care we strive to provide.
  

  Furthermore, I apologize for any disrespect or rudeness you experienced from our customer service representatives. Providing courteous and helpful assistance is fundamental to our commitment to customer satisfaction, and I am deeply disappointed to learn that we fell short of your expectations in this regard.

  
  Regarding the additional charges for replacing the tire, I want to assure you that we will review our policies and procedures to ensure transparency and fairness in our pricing. It is our responsibility to clearly communicate any potential charges and to provide you with the option to use your own tools and resources whenever possible.

  
  Please accept my assurances that we are taking immediate steps to address the issues you have raised. We are committed to improving our processes and procedures to prevent similar incidents from occurring in the future.
  If there is anything further we can do to assist you or if you have any additional concerns, please do not hesitate to contact me directly at ************. Your satisfaction is of the utmost importance to us, and we are dedicated to resolving this matter to your complete satisfaction.  Once again, I apologize for the inconvenience and frustration you experienced, and I thank you for bringing this matter to our attention. We value your business and are committed to regaining your trust and confidence in our services.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, sorry for my English as I am not native speaker but I will try to be as precise as possible. I called Quik Pik Towing on November 15th at 8:45 pm because my car broke down suddenly at ************************* near ************ and it's just 1 mile from intersection of ************************* and *************. The sheriff noticed me and ordered me to stop at curb there, ordered me to sit in his car and then drove me to intersection of ************* and ******************************************** ( *************) 7,5 miles from ************* where my car was. He dropped me there, asked me to tow my car as soon as possible and left . There near ***************** i called the ******** Towing. On the phone i talked to one person,presumably male and i told him several times that i am at Shell and my car at ************* and that i need to picked up , he calculated the price as 263 dollars. The tow truck arrived 80 minutes later when i was already walking towards my car. The driver was male and he was rude initially. He "where is your car? You said it was at Shell ?" I said "no , it is at ************* and i told dispatcher 5 times about that just listen the recorded conversation again " He called dispatcher and dispatcher made a new bill of 304 dollars and driver told very rude and offensive "if you don't agree to pay get the f*** out of my truck now" i said " i ready to pay but don't curse". Then he repeated it several times as if i am a rogue. Then we drove to my car , and while was hitching my car was cursing and swearing at me all the time for no reason. When i asked him be more polite , he told me "shut up, if you talk more stupid i will leave you and your car in seconds ". Then we were driving my house when after only 1 mile he suddenly stopped and called dispatcher and told me in aggressive and threatening manner " if you don't pay a new bill of 304 i will dump your car here and you too " After we arrived home , he left my car in bad position: far from curb and crooked .I was shocked by them

  Business Response

  Date: 04/19/2024

  I'm truly sorry to hear about your distressing experience with Quik Pik Towing. Such behavior is completely unacceptable and goes against the professionalism and courtesy that our customers rightfully expect. It's understandable that you would feel frustrated and upset after being treated in such a disrespectful manner.

  
  Your detailed account of the events is invaluable and will be addressed by our company promptly. It's crucial that we understand the severity of the situation and we will take appropriate action to ensure that incidents like this are not repeated in the future.  No one should have to endure such disrespectful treatment, especially during a stressful situation like a car breakdown.
  

  If there's anything else I can assist you with or if you need further guidance on how to proceed, please don't hesitate to let me know.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What's worse than your vehicle being towed even though you had permission to be where I was parked? How about being INSIDE the vehicle whilst it was being picked up by a crazy rude truck driver? Or the tow office manager telling me I don't own the vehicle but when I show paperwork she refuses to look at it and then calls the police to have me removed ? Then the higher up manager tells me I'm lying about the video I recorded whilst I'm being thrown around my vehicle because the tow truck driver picked me up from the wrong end and had to put me down again and then proceeded to pick me up from the correct end. The woman who answers the phone is extremely rude and she is causing a lot of unnecessary stress for no reason.

  Business Response

  Date: 04/19/2024

  We must express my deepest apologies for the distressing experience you endured with our towing service. Your account of the events is deeply concerning, and I want to assure you that we take complaints of this nature very seriously.

  
  First and foremost, I want to extend my sincerest apologies for the behavior and treatment you received from our truck driver and office manager. Such conduct is completely unacceptable and goes against the standards of professionalism and customer service we strive to uphold.  I assure you that I will personally investigate this matter thoroughly to ensure that appropriate action is taken. Rest assured; we will address the issues you raised with the utmost urgency to prevent similar incidents from occurring in the future.

  
  Regarding the misunderstanding about vehicle ownership, our team should have handled this situation with the utmost care and respect, and I am deeply disappointed to learn otherwise.  Furthermore, I understand your concerns about the rudeness of our phone operator. **************** is of paramount importance to us, and I am committed to addressing any behavior that falls short of our standards.  Please be assured that your feedback is invaluable to us, and we are taking immediate steps to rectify the issues you have brought to our attention. We value your business and deeply regret any inconvenience or distress caused by this experience.

  
  If there is anything further you would like to discuss or if you require any assistance, please do not hesitate to contact me directly at ************. Your satisfaction is our top priority, and I am personally dedicated to ensuring that we resolve this matter to your complete satisfaction.

  
  Once again, I apologize for the unacceptable experience you had, and I thank you for bringing this matter to our attention. We are committed to making the necessary improvements to regain your trust and confidence in our services.