We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trampolines

Urban Air Adventure Park

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trampolines.

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Connor O

    Date: 11/03/2024

    Avoid at All Costs Unethical Membership Practices and Poor Maintenance I am extremely disappointed with the membership experience here. They push you to sign up without clearly disclosing that its a 12-month contract you cant cancel under any circumstances. To make matters worse, you cant turn off auto-renewal until after the 12th payment, locking you in for another year if you miss the exact timing.I even offered to pay the full amount upfront just to avoid the hassle, but they refused. This lack of flexibility shows how little they value their customers satisfaction.Beyond the unethical membership practices, their locations are not well maintained, and safety doesnt seem to be a priority. The go-karts are often in poor condition, adding to an overall experience that feels cheap and **************** yourself the troublestay far away from this place. Its a trap, and you deserve better for your hard-earned money.

  • Asaa A

    Date: 07/24/2024

    I purchased five memberships but after payment the system required me to upload personal information that Im not comfortable with sharing with a nonsecure system. Immediately, I spoke to the manager and explained my issues. Although he understood , he said that theres nothing they could do there and that Id have to email customer support and theyd cancel the memberships for me with no problem. I emailed back a forth with the guest loyalty team. ****** replied first stating that it could not be canceled. I responded and explained the issue again. ******* replied that shed cancel it only if I went online to purchase five ultimate tickets within ************************************************************************************************** into paying for something that I didnt use and that Im only canceling because they werent transparent before I paid. So I let them know that I would not be purchasing anything else and that Id contact ********************** and the ag office. ******* responded saying that they dont give legal advice clearly they dont because they dont even know that theyre breaking the law trying to force me to keep a contract that I rescinded within minutes. Long story short Im not willing to put myself and my family at risk to be victims of identity theft just so urban air can make some money. They cant guarantee that their systems are secure so I cant provide them with my personal details just to jump up and down. They shouldve disclosed that they required the information from the outset and I never would have purchased the memberships. BEWARE!

  • April S.

    Date: 11/04/2022

    I have reached out multiple times to try and get in touch with higher *** and have just been brushed off. I am very disappointed in the company overall. I had a party there for my daughter. Never again, my other daughter wanted to have her party at a trampoline park, but since we had such a bad experience at urban air we are going somewhere further. Employees at urban air are unprofessional, give incorrect information, dont do their jobs, and do not follow up whatsoever.

Urban Air Adventure Park is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.