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Business Profile

Transmission

AAMCO in Northeast Phoenix

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    a remanufactured Transmission was originally installed September 13, 2019, amount paid for initial service was $4,000.00 and remanufactured transmission is stated on invoice to have a 3-year (36 month)/100,000 mile limited warranty. Since initial installation, transmission has never shifted correctly, and has been returned several times for service, first time was to discuss installation of a transmission cooler unit because transmission was shifting hard and running hot. second time returning for service was because transmission fluid pan was leaking at the gasket, technicians inspected the unit deeming trans pan bolts loosened over time causing leakage. transmission cooler was installed by another garage with approval from AAMCO stating this would not void the warranty. Transmission still runs warm despite cooler installation. On May 12th, 2022, while truck was sitting idle at a stop light, a loud screeching noise could suddenly be heard from the transmission unit followed by rapid metal clinking noises. truck was parked for a short time after and AAMCO was contacted requesting a diagnosis under warranty. ***** with AAMCO made it very clear any diagnosis or repairs would NOT be covered under warranty, while on the phone he made comments suggesting a bolt had backed itself out in the transmission unit. When informed I would be taking it to a garage that I trust, ***** became immediately agitated, repetitively screaming into the phone, the call was abruptly ended. A visual inspection of the torque converter from the inspection port on the lower side of the transmission showed obvious signs of wear in the form of metal scraping against the torque converter peeling off paint. Truck was returned to Auto1 for diagnosis and repair. diagnosis included a Transmission fluid pump bolt having backed itself out causing it to rub against the torque converter causing damage to the unit as mentioned previously by the Manager at AAMCO. Cost to replace the damaged bolt - $1000.75

AAMCO in Northeast Phoenix is NOT a BBB Accredited Business.

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