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Business Profile

Transporting Trailers

Truckit365 Logistics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transporting Trailers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were hired by ******* to transport a trailer from ****** to ******* for *******. When it was time to deliver the owner ignored ** for 3 days causing the driver to have to sit and wait.. and have to cancel prior arrangements. We were able to contact the customer and explain that the broker was ignoring us and how we noticed they have multiple non payment reviews online. After days of ignoring me, the owners wife told me he was too busy to deal with the business, told me stop calling her husband (while I still had their customer's trailer) and then days later assured me she sent a Zelle payment but it was never received. Long story short, their customer had to pay ** and dispute their credit card payments to ******* due to them ignoring the both of ** and when they did answer they kept lying to the both of us. DO NOT TRUST THEM. Read their reviews online. They have been ripping people off for years.

  • Initial Complaint

    Date:05/03/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Truckit was hired and paid $3900 all inclusive on April 17 2023 to drive my ** from ******* to *******. Rv was delivered to ******* on April 21 2023. Truckit 365 failed to pay their driver at time of drop off as promised. Driver came back and stole the Rv and Demanded payment or the ** was NOT coming back. I had the drivers phone number and agreed to pay the driver by credit for the return of the **. Payment was made by credit card in the amount of $2585 to the driver from ***************************** on April 22 2023. ******** and **** owners of Truckit 365 were kept informed as events unfolded and were aware of the theft by their driver, but did nothing to pay him by credit card as I did for the **'S safe return. Only after I made payment did they offer to reimburse me for payment to their driver. I requested payment back to my credit card and told it was done on April 25 2023. As of May 05 23 No payment has been made even though several requests were made by phone email and text for the confirmation number **** issues to prove credit was given. ******** owner of Truckit ******************************************************************** the amount of $2585 even though he was paid $3900 to cover all costs including the driver per contract an verbal confirmation with **** on April 22 23.

Truckit365 Logistics is NOT a BBB Accredited Business.

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