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Business Profile

Tree Services

Harris and Son's Tree Specialists LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3, 2023 I paid ***************************** $450 to trim the mesquite tree in my front yard. They botched the job horribly, taking away 80% of the tree, and leaving it listing to one side, resulting in my having to pay someone else to correct the problem ***************************** created.Both representatives of ***************************** with whom I have spoken have agreed with me via telephone that the job was indeed botched, and that I am due a full refund.Beginning on August 2, I have spoken several times with ***************************** representative ***********************************, who has promised me repeatedly that I would receive a check for $450 in the mail within ***** hours. Every time I speak with him (he's very hard to get ahold of and takes several days to return my calls. Calls to *****************************' number go directly to an answering service) he assures me that the check has been sent. It has now been over three weeks since I was promised my money back. ****** no longer returns my calls, and there is no one answering the ***************************** business phone except for an answering service.I am hoping you can get ***************************** to refund my money as was promised.

    Business Response

    Date: 08/31/2023

    Hello,We have reached out and left voicemails with no response as to dropping the check off as you requested. We will leave the check at your property if we can't get ahold of you again today. I've noticed there were no missed calls or voicemails from you, so I hope this message finds you well.Thank You

Harris and Son's Tree Specialists LLC is NOT a BBB Accredited Business.

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