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Business Profile

Upholsterer

Nu Look Revinyling
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nu Look Revinyling's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nu Look Revinyling has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted this company to redo my Patio Chairs and help me find a table that would be smaller than the one that I have. When ****** delivered a it was scratched and he immediately said he would bring me a new table next week. This has been going on back-and-forth for a couple years. Every time I call him he says oh Im Im going. I am going to the hospital, but I will call you when I get out.I will call you this time in about a month. That shouldve been March 2025. Here we are in April and Ive left messages on his cell and his business number. No response he always promises, but he never follows ********** all I want is for him to follow through and bring me a table that isnt scratched and damaged. He promises he will do every time I talk to him. His follow-through is despicable.

      Business Response

      Date: 04/22/2025

      I spoke with ******* on 4/18/25 after receiving her phone message in regards to this matter.  We agreed that I would meet her at her home today (4/21/25), which I did.  I showed both ******* and her daughter replacement table options, to which they selected and agreed upon one table they liked.  In addition, the table is being provided with delivery and installation at no cost to them. 

       

       

      Customer Answer

      Date: 05/02/2025

       I didn't respond to the complaint because I was out of the country. 

      Please reopen this complaint because it has not been resolved. He  promised things for two years now.

      Always has promised and never followed through. Nice guy but, I get tired of people taking advantage of me.

      I am almost 80 YO and no longer trust people when they say they're going do something and they repeatedly fail to follow through.

      I have no recourse but to complain to somebody who will take care of it for me.

      Please re-open the case.

      Sincerely,

      ******* *****

      Business Response

      Date: 05/08/2025

      As per our first response, we received approval from customer to replace the table within an agreed 4-6 weeks.  I'm unsure why she's still indicating that we are not communicating, as I have that documentation.  As a matter of fact, I spoke to her last week (the week April 30).  We are also doing additional services as agreed with an expected delivery date of May 12 per our conversation.

      At this point, would the customer prefer that we refund her money in full , which will allow her to select another vendor that could reach the level of service that she requires?

    Nu Look Revinyling is BBB Accredited.

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