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Business Profile

Valet Service

Desert Parking
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Desert Parking's headquarters and its corporate-owned locations. To view all corporate locations, see

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Desert Parking has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/13/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12-8-2022 Rokerij for dinner and Integrity Valet parked my car. After dinner, when the valet brought up my car, there was a massive scuff and scratch on the passenger side. The valet attendant gave me the contact to file a claim.Claimed filed. I provided video of the car leaving my home from my security camera that showed there was no scuff marks or scratch on my car and provided the video we took while talking to the valet attendant that night. I spoke to the manager at the Rokerij and she took my information down and explained the valet company fired the attendant the night of the issue.***** from Integrity directed me to ProTech Detailing to have the scratch fixed.Pro Tech Detailing tried to fix the scratch but was not 100% successful. ******* from Pro Tech reached out to ***** an explained they got most of the scuff out, but they were not able to get the scratch out. ******* sent ***** pictures of the scratch. ******* stated ***** would be in contact with **** followed up with ***** for next steps and he explained he would reach out to their body shop for an estimate to fix the scratch ***** got back to me stating the body shop estimate was about a thousand dollars to fix the scratch. I did agree it was a lot to spend on a 2012 and suggested perhaps they just pay for my detail and we could call it even. ***** stated they did all they could do, it wasn't their fault and up until now, everything they did was out of good faith. Now that he found out the cost was going to be more, he is not accepting responsibility, I explained they can go ahead and fix the scratch completely.***** said they are not going to do any further work on the car.I have videos, photos and all the communication documented in my text messages. I don't see that this site accepts videos.

      Business Response

      Date: 04/19/2023

      Firstly, his experience was with Desert Parking not Integrity Valet. Regarding calling the restaurant and receiving info about the termination of an employee, that is false. All staff working that evening are still employed and in good standing. 

      -  Our staff was surprised in that they didnt have any incident to report or notice anything out of the ordinary ********.
      -  Our Manager on Duty that day 12/9/22 (******) walked him through the claims form.
      -  ***** our GM called him on December 15th and 19th leaving voicemails. *** called on January 11th, 2023 saying he never received a call. Hed mistyped his phone number on the brief form.
      -  Even upon not hearing from him for almost a month, ***** our GM still took his concern seriously. He called our preferred mobile auto body vendor. ***** explained how upon diligently researching, we could not hypothetically recreate the damage (white paint from another vehicle rubbed against the side) without having a second vehicle with a claim to remedy.
      -  We still offered to assist. He seemed understanding, willing to accept our assistance as an act of goodwill only. This was done without acceptance of any negligence on our end since there was clearly a lack of evidence to support any wrongdoing.
      -  From there, it took him almost two months to schedule an appointment. On March 28th, we received before and after photos from the vendor in which the damage looked 90+% removed. The vendor had done a fantastic job and we have paid them. ***** looked at the option for him to have it repainted at his request in which it was approximately $1000.

      Were sorry he feels the way he does but are simply uncomfortable paying any more to remedy damage we did not create. Our patience, money spent, time and goodwill was not enough. We consider this case closed having gone above and beyond what our responsibility called for.

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