We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vehicle Wraps

Elite Prints & Wraps

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vehicle Wraps.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to get my car wrapped in black and found "Elite Prints & Wraps" after searching "Car wraps in *******." I contacted the owner, who instructed me to drop my car off on Monday, 9/2, at 10 a.m., promising the job would take only three days. On Thursday, 9/5, at 9:34 a.m., I texted him to ask when I could pick up the car. He requested an extra day, which I agreed to, hoping it would allow him to do his best work. However, on Friday at 3:28 p.m., he messaged me saying the car was still unfinished, needing work on the trunk and front bumper. I felt ****** couldnt exactly take a half-wrapped carso I bit my tongue and continued, with a new promise that it would be ready by 10 a.m. Saturday.On Saturday morning, he pushed the pickup time to ***** p.m. I waited until 1 p.m. but received no call, so I reached out. He said he was doing "final touches" and needed "a couple more hours." I expressed my frustration, explaining that it had already been a week and I couldnt go any longer without my car due to my job. He agreed for me to pick up the car that evening at 8 p.m. However, when I called at 7:45 p.m. to confirm, he texted saying it was his mom's birthday, and he was going out to dinner at 8 p.m., so he wouldnt be able to make it back at 8-9 p.m. Left with no other option, I picked up the car the next day, 9/8, at 3 p.m.Upon inspection, the wrap quality was subpar, with door jambs left unwrapped. He offered a $200 discount for the inconvenience, which I reluctantly accepted, along with a $500 store credit that I had no intention of using given my negative experience. On 9/10, I noticed the wrap was peeling and cracking, so I called to request a refund. He refused, citing the labor involved. After a week of back-and-forth negotiations, he agreed to lower the bill to $720. However, given the poor quality and inconvenience, I feel I shouldnt have to pay, especially since I now have to find another business to remove the wrap and pay for a re-wrap elsewhere.

Elite Prints & Wraps is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.