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Business Profile

Window Installation

Legend Installations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

This profile includes complaints for Legend Installations's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Legend Installations has 2 locations, listed below.

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    • Legend Installations

      4102 W Adams St Ste 2 Phoenix, AZ 85009-4609

    • Legend Installations

      4174 W Crocus Dr Phoenix, AZ 85053-5315

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 18, 2022 we met with a person from Legend Insallations in *******, ** regarding replacing glass in our patio doors and adjacent panels. They had previously done work for ** and asked for a 50% deposit, which I gave them. The deposit was $2406.83. Beginning in December, I started calling to see when they would be doing the installation. Was never able to get a reply. I just found out through a third party that they have gone out of business (about 2 weeks after I paid them) -- without returning my money.. I just spoke with the person that handled their scheduling, who said he was laid off in December and couldn't give out any information about others in the business who I might be able to contact. Very odd, since it was a family owned business and, I believe, he's a member of that family. What recourse do I have?

    Legend Installations is NOT a BBB Accredited Business.

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