We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Shades

Polar Shades of Arizona LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Shades.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3-22-22 I ordered a custom shade for my patio from Polar shades who originates from ******. I explained to the salesman exactly what I wanted, picked out color for shade and hardware and put a 800 dollar deposit down on the shade. Delivery was 14 weeks later on June 28th. That morning before they arrived I called the office to give them a credit card number to run the balance of 811 dollars. It took the installation guys about 10 minutes to install the shade. They knocked on my back door and I was horrified at what I saw. There is a 3 inch gap on each side of the shade, the shade was installed on the roller crooked with on side being bunched up and the other side 2 inches shorter than the bottom, and the pull wires that I was told would be covered by a metal frame are exposed. When the shade is lowered or raised it makes a loud creaking sound that my neighbors can hear from their yard.The shade looks like it came from a home improvement store that would fit so so instead of a custom shade that cost **** dollars. I immediately told the installers I was not happy and they called the office and talked to the manager on speaker phone. He was extremely nasty and was telling them he didn't have the work order in front of him and I should get in touch with the salesman which I did. He proceeded to lie and say that he told me that was how it would look, that the shade has gapes because it is hand cranked, ignored the pictures I sent showing the shade was crooked, and tried to tell me he could come out and rig something with a s**** to make it look better. I told him that was unacceptable, and that I either wanted the shade to be remade or this one returned and my money back. I also said I was open to have someone come back out to my house to see if there were any other options. They have never addressed the issue and I have locked my credit card and will not pay the balance until this is rectified.Now they are sending me threatening letters to put a lien on my home.

Polar Shades of Arizona LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.