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Business Profile

Work Gloves

Glove Saver

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Work Gloves.

Complaints

This profile includes complaints for Glove Saver's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Glove Saver has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Glove Saver

      13835 N. Tatum Blvd #9-505 Phoenix, AZ 85032

    • Glove Saver

      8808 N. Central Avenue #258 Phoenix, AZ 85020

    • Glove Saver

      7655 E. Evens Suite 5 Scottsdale, AZ 85260

    • Glove Saver

      2225 W. Mountain View Road, #17 Phoenix, AZ 85021

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      6/15/23 I accidentally ordered a case of gloves from glovesaver.com the order totaled $153.95, order number is *****. realizing my error I called the number on the site ************) at 10:**** 06/16 I got an answering machine. I called 11:30am 06/17 and got an answering machine again so I left a message with my number. I called 5 times June 19th to no avail and reached out by email to ******************************* in the morning at 9:16am June 19th giving my name number and the order# and requesting a call back ASAP At 1:27pm 06/19 I received an email from ***************************** saying "checking now" at 2:48 I replied asking for a call and letting ******* know I called and left messages many times to no avail. At 6:56pm he responded again "checking now" At 8:31 pm I asked via email to cancel the order again giving the confirmation number and requesting the refund to the original method of Payment. 11:53pm ******* responded "whats the problem???????????????" 6:39am 06/20 I responded "please cancel the order I would really appreciate it." I called the ********** # twice and got no answer and received no updates or communication via email. on 06/21 someone answered the phone number from the site at 4:43pm (i dont recall the name) I explained the situation the man, said he would call the warehouse, if the order had not shipped he would issue a full refund and call back to let me know. I never heard from him again. I called 3 times the 22nd of June and emailed at 6:17pm stating what transpired over the call and explaining everything that happened over the past few days via email and phone, I said I wanted to resolve the issue and not have to take a different course of action. I received an email 06/23/23 saying? "we canceled the order days ago" that's the last communication I've had from them to date and I have not received any cancelation confirmation, refund or update.Now it's July 11th and I'm down $153.95 Also there is no refund policy mentioned in the Site

    • Initial Complaint

      Date:09/30/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i emailed a ***************************** regarding my Order #***** Saturday, August, 06, 2022 (In-Stock) VINYL GLOVES ***** Per Case (Best Buy)(Shipped)Fedex Tracking Number: ************ PFV-L 1 ***** (In-Stock) FACE MASK / 3 Ply Earloop Mask (Shipped)Fedex Tracking Number: ************ ******R 1 ***** Subtotal ***** Shipping ***** Grand Total ****** ******************************* *************************************************************************************** ************ i recd one box the case of gloves but not the masks ******* claims he would check on thisChecking now Sent from my iPhone 9/17/2022 11:59 PM On 09/17/2022 9:48 AM ***************************** wrote: What's your order number? OR ZIP CODE i gave him my **************

      Business Response

      Date: 09/30/2022

      We apologize for the issue and will send out 2 bx of mask today via UPS.

      Customer Answer

      Date: 10/02/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

      Customer Answer

      Date: 10/16/2022

      hello,   i still have not seen my masks

      Business Response

      Date: 10/17/2022

      Masks will be going out today. We apologize for the delay. Thank you.

      Customer Answer

      Date: 10/21/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *******************************

       

    Glove Saver is NOT a BBB Accredited Business.

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