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Business Profile

Workers Compensation Insurance

CopperPoint Insurance Companies

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got hurt at work may 30 2023 and all CopperPoint has done in physical therapy few months ( doing more harm than good) so stop per primary **. *** in this time frame only had two spinal injection I was suppose to had nerve ending burn off 5-2-30 per there ** who they uses requested and they denied my procedure the day before I only found out cause hospital notified me the day before I called CopperPoint my Adjuster cause I haven't heard from her since my second Spinal injection cause she waiting until last minute to approve she never apologized or anything why should I have to call her she had information at least two weeks ago and she was in contact with hospital but never responded or called me.. I ask for a supervisor and she just made excuses... than she has nerve to tell me I should of had a 2nd opinion long time ago... they are not doing their job or do they care about patients....now I have to wait until the 2nd ** had time to see me...but I have to suffer with the pain until then... I feel they don't care or respect what am going threw....I ask for new Adjuster and I was told I cant...have one...treated unfair and not happy with them at all...

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