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Business Profile

Vitamins and Supplements

Gains In Bulk LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed this order (G536766) on 11.29.2024 & have not received it yet received anything. This recent notification from your store references another order number (G552399) that includes only a shaker bottle. I expect the complete order of: Shaker Bottle Instantized Creatine Caramel Vanilla Go Packs - 60 Qty Additionally, as a good faith effort for my inconvenience, ship 2 Qty of 30 servings of Instantized Creatine. Otherwise, I will contact my bank to initiate a fraud claim that merchant Gains in Bulk failed to fulfill my order that I paid for in advance. I have all of the receipt and payment information to support my claim. I expect this matter to be completely resolved by 5PM Pacific Time, January 10, 2025. Gains sent several email messages that my order was shipped thus tying up my payment funds for a couple of months before issuing a partial refund. Unsavory & dishonest service.

    Business Response

    Date: 01/28/2025

    Duke Wadkins,

    Thank you for bringing your concerns to our attention. We sincerely apologize for the delay with your Instantized Creatine Caramel Vanilla Go Packs. Unfortunately, we encountered a major unexpected delay with our manufacturing partner, but we want to assure you that your order will ship as soon as the product is available. At this time, we do expect these to ship in the next 2-3 weeks. You will be among the very first to receive them once they arrive from our manufacturer.


    To express our deepest apologies for your experience, we are sending you two (2) 30-serving bags of Instantized Creatine and a special gift box. We hope these items demonstrate how much we value you as a customer. Additionally, we have already refunded your order in full.


    At Gains In Bulk, we pride ourselves on delivering exceptional products and service. This situation does not reflect how we do business, and we are committed to making it right. Please know that your satisfaction and trust mean everything to us.


    If there’s anything further we can do for you, please do not hesitate to reach out to our Chief Operating Officer, Logan Becker, directly at [email protected]. We are here to help and will do everything in our power to ensure this experience is resolved to your satisfaction.


    We truly appreciate your business and hope to earn back your trust in our brand.

    Thanks,

    Logan Becker
    COO @ GAINS

  • Initial Complaint

    Date:12/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday 11/29/24 at around 11:43am an order was placed for a sample size of an order for $8. For some reason I was charged an additional $61 for another order. This is probably due to misleading and borderline scam tactic where they have you press a button to “add” an additional order without having to go through the whole “checkout” process. Be aware of this. I messaged them exactly 11 minutes afterwards with no response and also send a few texts within a few minutes of the order being placed as well as the following day with no response. They decided to ship the order anyways without reading my inquiries as to why they’re charging me $69 for a sample order

  • Initial Complaint

    Date:11/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up to get a “free” one month supply of creatine. After receiving my creatine, I went to my account to make sure there was no subscription open, which there was. I cancelled the subscription around a month ago(today’s date: November 22, 2024). I got a charge on my account for $42.10 two days ago for a subscription charge. I the. Went to my account and the subscription was still active. When I tried to cancel again, I was prompted with some sort of notice, but it was hidden behind the button to cancel or pause the subscription. It seems as though they are trying to make it difficult to cancel subscriptions, as I have read many others have had this problem.

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are advertising a 30 day supply then you pay for it and when it comes you get 7 day supply

    Business Response

    Date: 11/03/2023

    To Whom it May Concern,

    I am sending you this email to you, regarding the dispute for the customer Scott Lamb, complaint ID #20754297. We have refunded the customer's order and he should receive his money back into his account withing 2-3 business days.

    Please let me know if there is anything else you need from me.

    Raban Lindsey

    Raban Lindsey //
    ** *********************** ** *******************


    Customer Answer

    Date: 11/03/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 20754297, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    Scott Lamb

     

Gains In Bulk LLC is NOT a BBB Accredited Business.

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