We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Repair

Troy Nelson Transmissions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approx July 2023 I brought my car to **** Nelson Transmission because is was slipping. **** said he would rebuild it for ******* cash and give a warranty. I said ok we have a deal. 2 weeks later I got my car back. He said keep an eye for leaks. The next morning sure enough it's leaking. 3 times I brought it back the next day for the leak. Then after 6 weeks without a car finally no leaks. After driving to ******* it started slipping again. Keep in mind each time I return he helps it for 3 weeks! I returned 10 times. I live 2 hours from ******** and Gas isn't cheap for my car. Let alone my girlfriends pick up truck. I've literally spent 1700 in gas going back and forth to ******** to try and let him make it right. At this point I'm just beating a dead horse bringing it back to him. I have the exact same problem I started with and have been with a vehicle I can't drive. I would like my money returned because he hasn't fixed anything. I can bang up a seal an make it leak to make it appear I did something. Then replace the seal. Here ya go, all better. When in fact nothing was done to begin with. He could have gotten a used transmission from a junk yard installed it and I would be in a better position than I am now. I should have known when he said cash only that's because you have no recourse with cash. You can't dispute the charge. The warranty means nothing if he doesn't know what he doing. Over to times I brought it back.

  • Initial Complaint

    Date:11/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** worked on my transmission and under one month the transmission is leaking. I went back for the repair and **** stated he fixed it and he didnt because its still leaking. I contacted him and he said he would not look at it and to take somewhere else. The transmission is under warranty by **** and he is refusing to fix the leak.

Troy Nelson Transmissions is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.