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Business Profile

Computer Repair

Logicom LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have defective mouse (broken during warranty period).Was told a replacement was being issued and covered under warranty.Was informed it was shipped on November 1st, since the 5th I have multiple contacts with them (vie email updates, and attempts to call (usually disconnected when you enter the serial number of device) and attempts to chat online through their support though since the 5th they have refused to respond to any inquiries.On Nov 13th I was finally able to talk to someone (buy ignoring tech support, and going to sales support, who was then able to transfer me to tech support). The tech support person there insisted they had shipped and nothing they could do. It took mentioning guess I needed to contact BBB to even get them to listen to the fact I had already been in contact with *****, who assured me that the tracking number provided by Logi.com was not valid and NOTHING ***** could do I would need to go to the shipper (logi). That I was able to get them they will escalate it to their '***** team' to investigate.However neither the call is showing in the case, nor the promised update, no response entered into the case asking for update..So it truly appears (to me at least) as the warranty expires in December, they are just ignoring/blowing off their responsibility (and promise) that they had/are shipping and delaying until they can just close it out as expired.Logi support case: #******** Amazon order: (original for mouse): Order# ***-0575504-0959405 Provided ***** tracking number: ************

    Business Response

    Date: 11/15/2023

    Im sorry but you submitted a complaint to the wrong company. This is Logicom a small local computer repair company in ***************, **. The company that you seek is Logitech the big mouse and peripheral company.  They are out of ******** **. Im sorry that you have experienced bad customer service with them.

    *****************************

    Owner, Logicom

    Customer Answer

    Date: 11/15/2023


    Better Business Bureau:

     

    More issue with your system

    I don't have address from logi.com (the mouse/peripheral company as all my dealings are online,  but as listed in your system it appeared to be correct one.


    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     


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