We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Two Way Radios

The Radio Guy, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Two Way Radios.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The ************************************ (HCNH) , a 501C3 organization, needed to replace their old short-range analog hand-held radios with new long-range digital radios for staff during the busy youth nature education camp seasons.On 8/15/22- HCNH check in the amount of $3,212.64 was paid to the owner/operator, *************************, of The Radio Guy, LLC for 10 new Kenwood handheld radios, 10 stubby antennas and a 6 unit battery charger. The check cleared shortly after.2023- There was about a dozen undocumented calls and personal visits to ******* from HCNH staff requesting updates on the order status. Below are some of ******** excuses that were later found completely false through Kenwood USA: The ordered antennas were the wrong ones-There was a fire in the chip factory-They had to re-design the chargers due to them catching fire- The radios are stuck on a ship outside of **********- The radios are now stuck in a warehouse in ********** because of a computer system crash- I had to reorder the radios in February because ******* lost the order.HCNH contacted ******* *** to see if they had any information on our order and they said due to The Radio Guy's (*********) unethical business practices they have "blacklisted" him from placing any orders. ******* USA said that we are not the only victim as of ******* has done this before and that is why they stopped doing business with him and that our order was never excepted.

The Radio Guy, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.