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Business Profile

Veterinarian

Premier Pet Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction in April 1 2023 Everything has been told wrong to ** and the mishandling of everything is beyond unprofessional. My husband drove there 1 week later in April 8 and asked to speak with the office manager. He spoke with ******** explained all the things we were told wrong on. He even said originally no on the blood test. The blood test that they said was so important results were to be given to ** later that day. Never given. He asked ******** for the money back on the blood work. She agreed. She has been nice trying to work everything out. I thought the next week the refund would be on my Discover card. I called Discover Card they said there was no refund. My husband called ******** back saying there was not a credit on our charge card. She said corporate was sending a check. Every week for 4 weeks my husband has called and each time we are told we should get it be the end of the week. Now it's been over 4 weeks. I think we have waited long enough! ******** has been nice and I know she's at the mercy or corporate but this is beyond ridiculous! So I am filing with you and we will also open a dispute with Discover Card. I will close this when we are paid like we were promised . Amount $311.93

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