We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Customizations

Summit 4 x 4 Company
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Summit 4 x 4 Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Summit 4 x 4 Company has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/17/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 16, 2024, Summit 4x4 installed after-market front end (steering) components in my **** F350 truck. I immediately experienced significant steering issues, including "death wobble," an offset steering wheel, and an impossible to align front end, resulting in severe wear on four new ******** tires (they were rotated over a period of time after separate front-end alignment attempts). It took several months, several thousand miles, and several visits to various repair shops to finally identify and fix the problem in October 2024: the steering components had been installed improperly, resulting in front-end that would quickly slip back into severe misalignment ("toe-in") shortly after alignment service. The business owner, ***** ****** was initially responsive but has now refused to return my calls or emails seeking resolution. I have already submitted repair and alignment records, photos, and a clear statement of my reimbursement expectations to him. I would much prefer direct resolution with Mr. ****** but small claims court may be necessary to intervene at this point. My total cost (the ruined tires were brand new, put on two weeks after the steering components were installed, as an attempt to "fix" the steering problems) for tires and alignment, realignment, and ultimate repair is $2,264.78.

      Business Response

      Date: 03/24/2025

      Dear Mr. **************** spoken at length regarding your concerns, and I wanted to follow up to clarify our position. As you mentioned, the alignment shop in ********* confirmed that your vehicles alignment was within specifications and found no issues at that time. Based on this information, and considering the mileage and off-road use youve described since that inspection, its difficult to understand why the responsibility for your tire wear would fall on us.
      Out of courtesy, I offered to reimburse you for the cost of your alignment check in an effort to demonstrate goodwill. However, you have continued to express that you feel we should cover the cost of your tires. Given that your vehicle left our shop with the alignment verified and a second shop confirmed the same, I do not believe it would be reasonable for Summit 4x4 to assume responsibility for the tires at this time.
      That said, I remain willing to work with you in good faith should you wish to discuss other ways we might assist. Please feel free to reach out if youd like to continue the conversation.
      Sincerely, ***** *****

      Customer Answer

      Date: 03/25/2025

      Thank you for responding, Mr. ************** think you may have missed the point of the complaint. My concern is that your shop incorrectly installed the steering components, i.e. installed at improper length. It is hardly surprising that the first alignment check done by the shop in ********* failed to indicate an alignment problem; indeed, the alignment at that point (within a few hundred miles of the parts' installation) was likely still within specs. The reason I went there is because I experienced for the first time ever the "death wobble" I was trying to avoid with new parts.

      The issue is that within ***** miles, the alignment changed and the front end could no longer maintain re-alignment because of the improperly installed components. Death wobble continued to occur. These issues were not resolved until October when the technician at **** in *******, **, discovered that the components were installed at the wrong length, allowing the excessive "toe-in" that destroyed my tires over time. Your shop is indeed responsible for that.

      As far as the "off road" operation that you mentioned in your response - I do not operate my vehicle off-road for sport or entertainment. While I've been down dirt roads on rare occasion because there are no paved roads available (i.e. in some state or national parks), these were roads that while unfinished, were not rutted, grooved, rocky, uneven, or hazardous to the vehicle in any way. I'm not a "rock crawler" or "rock climber." We are full-time RVers and our truck is our primary (only) mode of transportation and we are reliant upon it as our tow vehicle.

    Summit 4 x 4 Company is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.