Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a Wingmaster 870 on 12/05/22 order #*****. The product I received was not the one in the picture. I delt with a nice customer service employee named ****. I was refunded $50 and a $100 coupon code toward next purchase. I then bought a Taurus P3C, order number ****** on 01/26/23 only to find out that the order was canceled by the vendor the following week, this rendered the coupon code inactive. I emailed and called customer service and they reactivated the coupon code. I then purchased a Taurus GX4 order #****** on 02/01/23. I day later I checked the order status and again it was canceled and once again the coupon code for $100 is inactive. I have called several times to follow up and nobody answers the line. I think at this time the best course of action would be to simply refund the $100 to my credit card.

  

  Business Response

  Date: 02/14/2023

  This complaint does not appear to be related to our business.  We called the complaining party and received the following email response.  We do not offer discount codes or promo codes and do not know who the complaining party is doing a transaction with as we have no records for them.  Please remove this from our profile as it does not relate to us.

  
  Thank you

  
  *********************

  CFO

   

  From: ********************* [mailto:*******************]
  Sent: Tuesday, February 14, 2023 10:52 AM
  To: ******************* <**********************************************>
  Subject: Re: Remington Wingmaster 870 Order#*****
  
  Thank you for the attention to my ongoing issue. I finally received a response from customer service. They have once again reissued a promo code. If I have trouble using it as before or find that they won't honor the discount, I will contact you. 
  
  Thanks again,
  
  *************************;
  
  Sent from Outlook
  
  From: ******************* <**********************************************>
  Sent: Tuesday, February 14, 2023 12:41 PM
  To: ******************* <*******************>
  Subject: Remington Wingmaster 870 Order#*****
  
  Good Morning *****,
  
  My name is ******************* with Davidsons **** We recently received a letter from the BBB regarding the issues that youve been having trying to order a firearm that youre interested in. I apologize for this inconvenience! I tried giving you a call yesterday and thought Id send a follow up email as well.
  
  I am trying to gather as much information as possible about the guns that you have been trying to purchase. Can you please let me know what dealer you are trying to have your guns shipped to? Are you ordering through Gallery of Guns (our consumer based website)?
  
  Once I have all necessary information we can work on getting your refund in place. Thanks again and please do not hesitate to call or reach out to me with any additional questions.
  
  *******************
  Strategic Implementation Manager
  ********, **
  ******************** office
  ************** direct
  ************** fax
  ******************************************