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Business Profile

Hearing Assistive Devices

Webb Hearing Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hearing Assistive Devices.

Complaints

This profile includes complaints for Webb Hearing Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Webb Hearing Centers has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Webb Hearing Centers

      3636 Crossings Drive Suite A Prescott, AZ 86305

    • Webb Hearing Centers

      10220 W. Bell Rd Suite 111 Sun City, AZ 85351

    • Webb Hearing Centers

      1020 Sandretto Drive, Suite B, Prescott, AZ 86305

    • Webb Hearing Centers

      14755 W R.H. Johnson Blvd. Suite 102 Sun City, AZ 85375

    • Webb Hearing Centers

      4955 S. Alma School Rd Suite D-111 Chandler, AZ 85248

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a set of Oticon hearing aids on 7/28/22 (well within the trial period) and at the same time ordered a set of Phonak hearing aids, which I was satisfied with from an earlier purchase over two years ago. The owner told me that the delivery date should be between two and four weeks. After several phone calls to the facility, I finally learned that the aids (which were fully covered by my health insurance plan) were not in the 'system'. It has now been over six weeks since I placed my order.The facility is quite eager to take your order but is severely lacking in customer service. They are quite friendly until you need service and/or adjustments. The first time I went for an adjustment for my first pair, the woman definitely had an 'attitude' that I found to be unprofessional, bordering on outright rudeness. Also, the owner, who seems to appear sporadically, told me an outright lie. When I initially went to order the Phonaks he told me that my insurance would not cover the price, and talked me into ordering Oticons. When I returned them because of Bluetooth issues, SURPRISE, I was told that I CAN get the Phonaks. I asked him why he told me I couldn't get them in the first place, and he placed the blame on the insurance company.The person that takes your call seems to be just that, a person who answers the phone, I don't fault her but her answers to my inquiries are vague and unhelpful. She informed me after six weeks that I'm not in the 'system'. Upon calling the insurance company, I was told that the paperwork required was not filed ... at all and that the insurance company reached out to them weeks ago and has yet to hear back from **** Hearing. Phone calls are nearly exclusively routed to an answering service, and return calls from **** Hearing are spotty at best. The owner appears to be absent and virtually unreachable, I would gladly change providers, however, in my area choices are severely limited.

    Webb Hearing Centers is NOT a BBB Accredited Business.

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