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Business Profile

Mailing Services

The Ups Store #2418

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

This profile includes complaints for The Ups Store #2418's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Ups Store #2418 has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off a package for ******** at the *** store, the employee (manager)!refused to give me a receipt claiming that the emails I sent to the store were the recipe of me dropping the package off, at the time, I thought that she was right since I never had to email a label to *** before then she placed the package in a cabinet behind the counter and when I asked her why she did that she said that **** picks up ********s packages. Now the package is showing as never being delivered to ******** or even being scanned at the *** store. ******** is charging me $395.00uds for the device. I called the ********************** and when I mentioned to the woman that maybe she forgot to send the package cause she put it in the cabinet she gave me the same **** story, *** does not use ****. Im at a loss since she never gave me a receipt I can only hope that *** headquarters can handle this matter and I will be refunded by ******** . I know printers have memory cards and I hope BBB can investigate what kind of fraud is being done in this store. Thank you so much for taking the time to read my complaint. I appreciate any help you can give me in this matter. Sincerely *************************.

      Business Response

      Date: 09/22/2022

      ***************************** the General Manager will call the client to gather info to resolve. 

      Bill

    The Ups Store #2418 is NOT a BBB Accredited Business.

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