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Business Profile

Medical Equipment

Alliance Homecare & Mobile Diagnostics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CPAP machine from this vendor last year. Between insurance and out-of-pocket, it costs over 700 dollars. I thought this was excessive, but I had agreed to pay. I did not get any additional services or products from this place because of their dishonest pricing. This year, in November, they fraudulently charged my credit card for a "rental fee". I have left messages and sent e-mails but they have not responded to my request for clarification.I submitted a dispute with my card, but they only provided a receipt, which does nothing but confirm I was charged.

    Business Response

    Date: 05/28/2025

    ID#********
    Response to patient complaint - I purchased a **** machine from this vendor last year. Between insurance and out-of-pocket, it costs over 700 dollars. I thought this was excessive, but I had agreed to pay. I did not get any additional services or products from this place because of their dishonest pricing. This year, in November, they fraudulently charged my credit card for a "rental fee". I have left messages and sent e-mails but they have not responded to my request for clarification. I submitted a dispute with my card, but they only provided a receipt, which does nothing but confirm I was charged.


    Patient was set up with his **** 8/22/2023 and billed to Insurance but we were never received payment from them.
    The whole set up was adjusted to $0.00 due to there not being authorization on file.
     
    The equipment was converted to self-pay 1/10/2024.
    His Insurance plan termed 9/30/2023 we attempted to call for new insurance, but he would hand up on our attempts to obtained his new insurance .
     
    Per system notes 2/8/2024 patient had called asking why he was billed for equipment, we let him know his insurance termed. He felt he did not owe due to him not using machine and asked to return equipment but did not return equipment. Insurance was also obtained at this time where the ****** adjusted the self pay charge to $0.00 and restarted the rental through insurance.
     
    New Insurance was billed from 10/22/2023 to 8/22/2024. All 11 dates were applied towards his deductible by insurance totaling $456.85. Per patient notes this was an 11-month rental through new insurance and patient owns the equipment after the 11th month.   
                    
    No payments were received from insurance on any claims.

    Patient comment on the **** being over $700.00 I believe is coming from the billed amount to new insurance ($200.00), not realizing out of that amount we have our contracted rates which is what the insurance will pay us.
    New insurance pricing appears to be $42.63 per month and we can only bill the contract pricing for the **** and supplies. 

    Per patient notes on 2/8/2024 no attempts were made by the patient to return his equipment or contact customer service to discuss returning equipment or any billing issues. I have put a call into the patient and I have filed a complaint through our compliance team. I will make 3 phone attempts to contact the patient and then send him and email with this information before I close out this complaint with my compliance team. Please let me know if you need anything else. Thanks      

Alliance Homecare & Mobile Diagnostics LLC is NOT a BBB Accredited Business.

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