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Business Profile

Property Management

A1 Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a tenant at a property handled by this company. They acquired the management of this property with the new owner effective 5/31/2023. My lease was up effective 5/31/2023 and I was totally moved out at that date. I also had a cleaning person come in and clean the apartment top to bottom. On June 1st I called A1 and left a message asking where/how to drop off the keys and asking for information on the process of receiving my deposit back. After a couple of days and no response, I contacted another person at A1 and finally on June 12th received a reply stating that my deposit would be in the mail no later than June 20th. Now, I am being told that since no one let me know where to drop off my keys, that I need to do that and then A1 will do a move out inspection and then, they will have another 14 business days to get my deposit done. This company is saying they do not hold my deposit and are working on that. I have spoken to the Realtor and previous property owner who both state the deposits were transferred June 1, 2023 when the property was sold. I have emails stating that my deposit would be in the mail by June 20, 2023. I was not asked for the keys, which I would have turned over immediately, nor was I informed that an inspection was scheduled or done. The person in charge of this account was out for surgery but that is no excuse and I am sure it was planned, so coverage for her accounts should have been done. Respectfully,*****************************

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