Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/13/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contract signed for window coverings on Dec 10, 2025 with Prescott Window Coverings at ******************** in the amount of $8,973 with a deposit given on a credit card for 50% or $4,486.50. Complete document attached but in summary: Have called the owner/manager *** ******* numerous times and have stopped at the store several times where they was only a sign in the window and the store was closed. March 10th my wife called Mr. ******* and was told the blinds were shipped on March 20th. They never were as Mr. ******* on March 31 told my wife there was a "fabric issue with ****** ******* and they may never get it" so she told him to cancel the order and send us our money back. On April 4th we called him and he said his "financial lady" mailed our refund check "yesterday, April 3rd or today, April 4th" and he hung up on us. The check never came. April 11th my wife called Mr. ******* again telling him we never received the check. He would check on the status and call her back. He never did. As of today, April 13th we still have not received the refund.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prescott Window Coverings located at **********************************************************************, ** (specifically the sales rep *** *****) took and cashed a check for the deposit amount of $1,067 on Nov 19, 2024 from my elderly parents *** and ***** ********. Then shortly after *** told my parents the blinds were discontinued. When my parents asked for their deposit check back the company first claimed they would send a check, but then refused. I sent 3 emails and left 5 voicemails with the company to request this refund and nobody has returned any of my messages. The deposit amount was never refunded. They have taken advantage of the elderly and this is fraud and age discrimination.

• Initial Complaint

  Date:09/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Working with this company started as of May 2024. All window coverings were put in except for my sliding glass door kept waiting on materials all the way until he told me August ************************************************* that came and went, I contacted him again then he said September 18. I said no I want my balance back of my deposit for the sliding glass door, thats when I canceled that order with him finally and requested my balance back. He said OK. I will email you confirmation that was never done. I kept contacting him about that and then he kept saying the check is in the mail all the way up until now, September 19 my husband tried reaching out to him now his mailbox is full on his phone conveniently we text and nothing is happening, obviously. I want my money back. I have heard many complaints about him in this neighborhood with other contractors. We are in a new construction for homes. They said they would never use him again and I said I wish I knew more about him. My next-door neighbor finally just got theirs resolved, taking months to get it finished. I had to pay in half with a check at the beginning, and then I paid with check when shutters were installed on July 19, 2024. So I am seeking for the remaining balance that I had to put down at the very beginning of this process, which is over $980

• Initial Complaint

  Date:08/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction: April 24, 2024 Order: 12 window treatments Company said 6 to 8 weeks for delivery 5 window treatments delivered July 2, 2024 No information on the rest of our order. The owner (*********************) was supposed to call. Never called. My contact for the order went on vacation. I called her 2 weeks after her return and learned that she no longer worked at the company! Nobody called to explain this or give us another contact. On Aug 8, I asked for my money back. Then, *** called and started looking into the issue. He said the rest of the order had been put on hold/ cancelled. I asked why and he didn't know. He seemed unfamiliar with my order and had to look things up while I was on the phone.. He called me back 2 days later and said he had talked with the manufacturer and they would rush the rest of my order and give me a $1,000 discount. The product would ship on Aug 18, from *********. *** told me that he would put all the details in writing and send me an email. I agreed. On Aug 9, I called the store and asked about the promised email. *** was not there, but ***** said that the task was on his desk. He would be working on the email that afternoon. I never received the email. On Aug 13, my husband and I walked into the store. ***** was at the front desk. I asked about the email. The sticker to write the email was on his desk. He hadnt had time. I told him I would stay until he wrote it. He wrote it in 2 minutes. On Aug 20, I called the store and asked for ***. He was not in the office. He has never been in the office when I call there. I asked ***** if the shipment was on schedule. He put me on hold to check, came back on the phone and said he couldnt get to the screen, but ***, another sales person could and he would call me back in 5 minutes. No call. I called *** as ***** finally gave me his cell phone #. It rang twice and hung up. I called again and nobody answered. *** texted that he would call later. *** NEVER called. Are they in financial trouble??

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 I had a re-string job done on *********************************** window shade with a "Limited Lifetime Guarantee." Prescott Window Coverings told me it would cost $30, which I paid. In January 2023, I was quoted $40 to $50 for the same job. I agreed inflation, I surmised - and gave them the shade. When I called in early February to see if it was ready, I found out that the bill jumped to $90 essentially doubling without prior authorization. I would never have authorized this repair at anything near that price. I offered $50 the upper quote and they refused. I told them to keep it.I believe that this was unprofessional and unethical to **** up the price without notice. Forty dollars is trivial, but who knows what they do for a significant window treatment installation? There is no clear solution for this issue other than a warning to customers: get a solid contract or agree to a maximum in advance. My shade is probably in the dumpster by now. I'll buy another elsewhere, as should others.

  Business Response

  Date: 07/03/2024

  Thank you for forwarding this to me.  In reviewing the Prescott Window Coverings (PWC) CRM Notes and conversing with our Master Repair Technician, I found the following:
  
  1)  The product is what is called a Top Down, Bottom Up Honeycomb Shade (Pull Cords on the left and right sides). These can be damaged by harshly pulling on the cords or by becoming brittle with sun damage and worn).
  2)  In 2020, the price to repair one side of this shade was $30, both sides was $60
  3)  On January 23, 2023 ****************** was quoted $40-$50 for the same bottom up only repair which is still $45 as of this date.
  4)  ****************** was told that both sides had failed and that both sides needed to be repaired and he was quoted $90 prior to any work being done as is standard protocol.  He refused the quote and said he would pay $50 for it.  
  
  I attend the weekly meetings at PWC and remember when this subject was brought to the group.  The owner, myself and the team agreed that although we understand that customers have no way of comprehending the cost of doing business we could not allow customers to force us to set our fees discriminately.  We told him we would hold it for pick up and he told two or our repair technicians to throw it away, which we have done.
  
  As a side note, ********************** response makes me think that he knew the damage to the shade was excessive.  It is a shame that he did not speak with PWC about a new shade because I know that they generally discount the new product by the cost of what the repair would have been (sometimes selling at cost).
  
  Also, an increase from $60 to $90 from 2020 to today doesn't even yield the same margins PWC used to ******. Our competitors charge $150 for this same repair.

  Customer Answer

  Date: 07/04/2024

  I was quoted $30.  Period. This was not the first time that my shades had been repaired by this outfit and I did not question it further. Never even heard about or was told about the so-called double-sided pulls being each charged $30 for each side. What is especially galling is that when I bought these they came with a factory/manufacturer's warranty for "free repairs," only to find out that the local place charged a "service fee."   Some free warranty.  I was so disgusted by the whole situation that I told them to keep the shade and I'd buy another, more reputable brand.  They would not budge. I bought new ones. They made a choice: $30 or nothing.  They chose nothing. I chose to tell all my friends and new neighbors to avoid them.  Do not know what they lost out on all that.

  It is a bit amusing how a business will deal with people over a few dollars and risk getting a bad reputation.