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Business Profile

Internet Services

FastNet USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Experiencing poor/ less than advertised internet connectivity repeatedly. Fastnet representatives seem to be perplexed by the problem, every technician that comes to the property is baffled by the situation and their solution is presented as theyre going to want you to purchase better equipment to which I reply I have no problem purchasing better equipment if it fixes the problem. But it doesnt seem like any of them actually believe this. Never have any of them offered to upgrade my equipment on any kind trial pending proof of functionality. I made a joke to the service rep that came out, several times, that anyone purchasing said upgrade equipment and not seeing any improvement would be ****** and rightfully so. He laughed and agreed at the start of the service call but when I said the same thing at the end, when he cant figure out whats going on, he gets defensive and tells me he wont help me for a few days till I calm down. I had not cursed, yelled, or in any way threatened the the gentleman. In fact I thanked him repeatedly for his time and hoped he might see something that others had missed As of 5pm 06/26/2023 I have no internet whatsoever. My account is in good standing, the bill was paid the morning of this event.

FastNet USA is NOT a BBB Accredited Business.

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