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Business Profile

Amusement Parks

Pecan Lake Entertainment
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online to make a reservation for an axe throwing event. They only allow you to make a reservation by providing a credit card. They charged my account immediately. Within the hour we had to cancel. I called the establishment and was told my credit card would be credited the amount. After 3 days the charges were not reversed. I called back and was told a manager would have to reverse the charges manually. I called back a 3rd time after no call back and was told I could not get a refund. I was told it was their policy, however, this was not shown during the process of making the reservation on the website.

    Business Response

    Date: 12/16/2024

     Hello!

     

    We will call the customer again to get her credit card number to reimburse her. We apologize that we have been playing phone tag.

  • Initial Complaint

    Date:05/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company offers a rope course and you have to pay extra to do a drop at the end. I paid for my kids to that but when it came time for them to do it. I employee was present so they could not do it. I wasnt worried but I wanted my money back. They refused to issue a refund of 27 dollars, the amount I payed.

    Business Response

    Date: 08/27/2024

    We are looking up his  transaction and will be able to refund him his $27 for his quick flight if this all checks out.

Pecan Lake Entertainment is BBB Accredited.

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