Complaints

This profile includes complaints for Karls Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Karls Technology has 8 locations, listed below.

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  Karls Technology

  2113 E Paso Fino Dr Queen Creek, AZ 85140-7878

  
• 

  Tucson Computer Repair Service

  4604 E Grant Rd Tucson, AZ 85712-2619

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  Karls Technology

  2150 E Bell Rd Unit 1074 Phoenix, AZ 85022-2975

  
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  Arlington Computer Repair

  1461 E Magnum Road Arlington, TX 76006

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  Aurora Computer Repair

  16890 E Alameda Pkwy Aurora, CO 80047-4901

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $187.50 (Invoice #*******) by Karls Technology, which includes a $125 cancellation fee. I canceled the appointment due to unresolved concerns about the technicians potential access to my cryptocurrency and Ledger wallet. Prior to the appointment, I asked the ******************* their stafffor clarification on whether they had insurance or protections in place in case a technician were to access or steal from my crypto assets.They told me they would respond with an answer. They never did. Given the lack of assurance or even basic communication regarding this serious security concern, I canceled the appointment out of necessity to protect myself and my assets. I do not believe I should be penalized for prioritizing my safety when the company failed to provide any transparency.I dispute the invoice in full and am seeking that it be voided. I also request that Karls Technology provide a written statement regarding whether or not they have insurance or policies that protect customers in the event of unauthorized access to digital assets.Resolution Requested:Full dismissal of Invoice #******* and removal of any charges Written statement clarifying Karls Technologys policy on technician access to sensitive data and customer protections Assurance that other customers will not be put in a similar position is without transparency about risk

  

  Business Response

  Date: 05/15/2025

  Thank you so much for your feedback. 
  
  We have insurance and protections for our work that we are happy to share with businesses and established clients that we work with. Due to a number of fraud attempts in the past, we do not share these with our residential clients. At this time, we have not had a legal team draft up policies for us that outline this for the general public, because of the rarity of these requests and relative lack of necessity. We can provide sanitized versions when requested with sensitive details removed, but this was declined.
  
  Being a smaller local company, we are committed to providing quality service as quickly as possible to our clients. When we reserve a slot for one of our end users, that inevitably prevents us from seeing another client during that time. The Same Day Cancel fee is intended to give us adequate time to cancel an appointment and schedule another customer who needs ********************** at that time reservation. Having an End User cancel the same day puts us at a huge disadvantage for both our Company but more importantly not being able to help out a customer just like you. Typically, this results in us having to try scramble to find a replacement for that appointment. Additionally, all of our dispatchers forewarn customers of our cancellation policy if it is an appointment booked within 24 hours of the service window. When there are concerns brought up during the booking process, we look to discuss those and alleviate any concerns before booking the appointment for the reasons above. Finally, all of our cancellation policy information is emailed to a customer when they book along with booking confirmation. Sorry for the inconvenience and we look forward to servicing you again in the future!

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired ****** Technology Computer Service to help get connectivity between a brand new (week old) HP computer to our WD MyCloudMirror Drive on the network. The young tech was here for about 3 hours fumbling around, not very sure of himself and after 3 hours, says he recommends a Windows reload that will take 3 hours and he makes not confidence that it will resolve our issue. We run ************* Desktop and I refused to let him do a reload, when he had no confidence in himself. I think it is thievery for a company to charge for no results. They need more experienced technicians. It should not have taken 3 hours to determine a windows reload was necessary, nor should it be needed on a 1 week old computer.

  

  Business Response

  Date: 05/15/2025

  Thank you for your feedback.

  Our field engineer had attempted creating other connections between the network shares and other devices, including new connections on previously unconnected devices. That is what lead to the conclusion that the next diagnostic step would be to reinstall the operating system on the device. If you were able to have the issue resolved without this step being taken, please provide information relating to that so we can proceed with finding further resolution.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay FAR away from this group of scam artists. My father encountered an issue with his computer and scheduled a morning appointment to have a technician come to his house and inspect his computer. It was going to be $125 for one hour of their time. They never showed up and called less than an hour before the scheduled appointment to cancel on him and instead recommended a "remote session" that afternoon. He tentatively agreed to the remote session but changed his mind and contacted them within an hour to let them know that a remote session that afternoon would not work due to his schedule. They proceeded to send him a bogus invoice that same day for the full $125 PLUS a $62.50 "Invoice Fee" for a total of $187.50. To recap, this company cancelled the appointment on the same day and proceeded to charge my father for a same-day cancellation fee, inclusive of a $62.50 invoice fee. Both he and I have contacted the business since and they are completely unwilling to waive these bogus fees. The phone operators are unable to do anything other than forward complaints to the "helpdesk", which only replies by email with generic statements saying that they reviewed the case and are unable to waive the "same-day cancellation fee". UNBELIEVABLE! They are the ones who cancelled same day and are now billing us for services that were never provided along with the OUTRAGEOUS $62.50 invoice fee.We figured this was a reputable company given all of the "5 star reviews" on their website, but it's now clear that none of these are validated reviews and there is no way to leave this excuse of a company an honest review of their lack of services. It blows my mind that they hold an A+ rating from BBB given these obviously fraudulent reviews and slew of legitimate complaints from other customers.

  

  Business Response

  Date: 05/15/2025

  Thank you so much for your response. 
  
  Being a smaller local company, we are committed to providing quality service as quickly as possible to our clients. When we reserve a slot for one of our end users, that inevitably prevents us from seeing another client during that time. The Same Day Cancel fee is intended to give us adequate time to cancel an appointment and schedule another customer who needs ********************** at that time reservation.Having an End User cancel the same day puts us at a huge disadvantage for both our Company but more importantly not being able to help out a customer just like you. Typically, this results in us having to try scramble to find a replacement for that appointment. Additionally, all of our dispatchers forewarn customers of our cancellation policy if it is an appointment booked within 24 hours of the service window. Finally, all of our cancellation policy information is emailed to a customer when they book along with booking confirmation. 

  Same day cancellations are waived upon the completion of a rescheduled service. Another in person appointment can be scheduled, and this would allow us to cancel out the same day cancellation from before. Alternatively, it can be paid, and then the credit applied towards a future appointment. 

  The situation you brought to our attention is an outlier, and your frustration with it is understood. We have actually already made the team that handles our invoices aware of your case and no further action should've been taken. We're sorry for the inconvenience and hope for the opportunity to be judged by you for our technicians' excellent work in the future. 

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It took 3 reps from Karls to complete a simple transfer from an old computer to a new one and it took weeks, charged me more than a $1,000 over bid price and I had to pay another company to fix their mistakes

  

  Business Response

  Date: 05/15/2025

  Hi ****,

  Thank you for your feedback.

  Our field engineer had noted to us that you were satisfied with the appointment and we had a completion certificate signed. Could you provide more details regarding the concerns that continued after your last visit with us? With every appointment, we have a 2 week window where customers are able to have a free revisit performed to check the work done at the previous  appointment. Were you able to reach out and speak with a  member of our team regarding a free revisit? 

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Karls Technology Computer Service, I am writing to formally dispute the invoice I received, Invoice # *******, for services rendered on 1/29/2025. The situation surrounding this service is as follows: On the scheduled date, your technician, *****, arrived 2 hours late to address the issue I had requested assistance with. However, ***** openly admitted in the recorded video that he was not capable of performing the service requested. He assured me that he would reschedule the appointment with someone qualified to handle the matter, and he further stated that I would not be billed for his appearance due to his inability to render the necessary service. Despite these clear assurances, I have since received an invoice for the technician's visit. This is in direct contradiction to the promises made during the visit. I am requesting that you immediately cancel this invoice, as I was assured, I would not be billed due to the technician's inability to perform the service requested. Should this issue not be resolved promptly, I will have no choice but to escalate this matter with consumer protection agencies and advise the public to approach this company with a great deal of caution. Please consider this letter as a formal request for a resolution. I expect confirmation that this issue will be addressed and that the invoice will be voided. Thank you for your prompt attention to this matter.

  

  Business Response

  Date: 05/15/2025

  Thank you for your response.

  We take all customer concerns seriously and want to address them thoroughly. In the interest of fully understanding and resolving this matter, we request a copy of the video referenced in the complaint, in which our technician is alleged to have stated that he was not capable of performing the service requested and that there would be no bill for his appearance. 

  
  We would like to proceed with a resolution that is positive for both you and Karls Technology, and reviewing this video will help us investigate appropriately and take steps to ensure the quality of our service.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 11 Karls Technology came to my house to help get my computer working. It was a very small repair but he decided to clean up my computer which was lovely. Yesterday I needed to scan some legal papers but my drivers were missing and I have know idea how to reinstall.I called 5 minutes ago and was told they have a 2 week window for a return without a charge. So I was outside of that window. I rarely scan so imagine my surprise when I discovered the printer was no longer linked to my computer.I was refused a service call to correct their issue.1. I never requested my computer be cleaned up 2. I was never told of the 2 week window for any repairs.I need my scanner to work and this is a very bad policy for their mistake

  

  Business Response

  Date: 05/15/2025

  Thank you for your feedback.

  As a general rule of thumb - cleanup of devices is done at every appointment so that we can guarantee our work - if we don't do a thorough inspection of devices, we can't guarantee that issues will be completely resolved at the end of our service. This allows us to know that any issues remaining after the appointment warrant a free revisit to check our work, rather than continued issues being a result of a reoccuring issue on the device, such as hard drive problems, operating installation issues, viruses, etc. 

  Could you provide more information about the appointment for me such as a receipt, so that I can look further into your specific appointment?

  Customer Answer

  Date: 05/18/2025

  since this ridiculous policy because of my failure to check that my printer was removed from my computer after the tech cleaned my computer of in his mind unnecessary applications Ive purchased a new printer. My erased printer was so outdated that I couldnt even download a new driver. 
  I cant find an actual copy of my invoice but I do have it on my **************** invoice. I paid $191.50 on 2-12-25. I didnt need the use of my printer apparently outside of the 2 week window and found it completely gone. Thank you very much! I called your tech and was told the company policy. I believe there should be exceptions but being told the same line all the way up the chain leads me to believe they dont care! 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21st I searched ****** for a local company to remotely repair my computer. I found Pompano Beach Computer Repair. It was important to find a local company due to the risk inherent in handing over a gateway door to my computer. I made an appointment and was told there would be someone available from 2 to 5. Close to 5 when I called numbers I could find to see when this would happen I found all the numbers to be unavailable, busy - resembling the behavior of internet phones. I feared the business was virtual and when a representative called me I explained my reluctance to work with a virtual organization. The next day I explained this to a company **** and he claimed he understood. I left on Feb 3rd for a trip and when I returned they had put this with a collection agency. This company is borderline fraudulent: This is from the ****** AI: Karls Technology, also known as Mesa Computer Repair Company and Phoenix Computer Repair, has received complaints regarding lack of customer **********************, inaccurate diagnosis, charging for time regardless of capabilities, and even threatening behavior. Here's a more detailed breakdown of the complaints:Customer ********************** Issues:Multiple complaints highlight a lack of customer **********************, with some consumers describing the company as "greedy" and "abusive". Inaccurate Diagnosis and Unnecessary Charges:Some consumers claim Karls Technology provided inaccurate diagnoses and charged them for time spent, even if no actual service was provided. High Hourly Rates and Hidden Fees:Complaints mention being charged exorbitant hourly rates (e.g., $129/hour) and being hit with unexpected fees, such as invoice fees. Threatening Behavior:Some reviews mention instances of threatening behavior by Karls Technology employees. Employee Reviews:Employee reviews on Glassdoor and Indeed suggest issues with management and

  

  Business Response

  Date: 04/14/2025

  Being a smaller local company, we are committed to providing quality service as quickly as possible to our clients. When we reserve a slot for one of our end users, that inevitably prevents us from seeing another client during that time. The Short Notice Cancellation fee is intended to give us adequate time to cancel an appointment and schedule another customer who needs ********************** at that time reservation. Having an End User cancel the same day puts us at a huge disadvantage for both our Company but more importantly not being able to help out a customer just like you. Typically, this results in us having to try scramble to find a replacement for that appointment. This does include our remote services. Additionally, all of our dispatchers forewarn customers of our cancellation policy if it is an appointment booked within 24 hours of the service window. Finally, all of our cancellation policy information is emailed to a customer when they book along with booking confirmation. Our technician called within the arranged appointment window and the service was declined at that time because the customer had changed their mind about wanting the appointment, but that does not change the Short Notice Cancellation fee. Sorry for the inconvenience and we look forward to servicing you again in the future!
  
   

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are dishonest from the word "Go." I watched a service man diddle and fiddle trying to get my printer working with zero success. After contacting **** and his band of thieves no further response. Look if you are thinking of using these people "Do Not". If you do than make sure you have a loaded gun resting on the desk. Tell them "Well it hasn't gone off yet."

  

  Business Response

  Date: 01/01/2025

  Mr. ******,
  
  Thank you for reaching out to us through the BBB regarding your recent service appointment. We value your feedback and take all concerns seriously, as customer satisfaction is our highest priority.

  
  After reviewing your case, heres a summary of the service provided:
  Our field engineer attended the appointment and conducted a thorough evaluation of your printer.
  The troubleshooting process included running diagnostic tests, performing a head cleaning utility, and addressing issues with missing colors.
  During this process, the engineer identified that your printer was connected to an out of date device running Windows 7, which limited compatibility with the printer utilities.
  Based on the evaluation, the engineer concluded that replacing the ink or potentially upgrading the printer would be the most cost-effective solutions, rather than continuing to charge for troubleshooting and repair time.

  
  Our goal was to provide you with the best possible advice while minimizing unnecessary expenses for extensive repairs on a low-cost printer. While we understand your frustration with the situation, the service rendered involved diagnosing the issue and providing recommendations tailored to your best interest. As such, we regret to inform you that we cannot offer a refund for the service call, as the time and effort spent by our technician were essential to diagnosing and advising on the issue. That said, we value your business and would love the opportunity to provide you with exceptional service in the future. If you decide to upgrade your printer or need further assistance, we would be happy to work with you to ensure a seamless experience.

  
  Thank you for giving us the opportunity to assist you, and we hope to exceed your expectations in the future.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a request with information about the issue I was having. This company operates under multiple names (Karls Technology and Scottsdale Computer Repair Service) and their website has a section of reviews that are not verifiable (cannot read them or leave one yourself). They said "a milage fee" will be applied. The "service tech" came out and all he did was text his boss, who recommended I buy, for the third time, a different HDMI adapter! I provided all of this information up front, why send a service tech when you could have evalutated the issue from afar? After it was done, I did not sign off that I was satisfied with the services because they truly wanted $200 for coming out to my house and doing NOTHING. They left with NO services rendered. The service tech kept asking me to sign contracts he did not let me read. I finally said no. The milage fee far exceeds the cost of gas - I'm in the ******* area ***** and they charged $80 for the "travel"! Worst of all, when I called to discuss this, the scheduler said he would escalate it. They escalated it to DEBT collections. They are not allowing me to discuss this truly horrible service. If they had fixed the problem I would have no problem paying but they're so unreasonable that they can't see they are charging $200 for essentially no services rendered. Horrible, horrible service and I will be reviewing accordingly throughout the internet.

  

  Business Response

  Date: 12/13/2024

  Thank you for bringing your concerns to our attention. We aim to ensure full transparency regarding our billing process and would like to provide a breakdown of your recent invoice:
  Service Charge: $125 for the on-site service provided by our field engineer. Our on-site service charges reflect the time and expertise of our field engineers dedicated exclusively to addressing your concerns.
  On-Site Appointment Fee: $4 to cover the scheduling and dispatching of the engineer.
  Invoice Fee: $62.50, applied due to the appointment not being paid for at the time of service. This fee is waived if payment is made within 24 hours of the appointment.
  

  The total invoice amount of $191.50 reflects these charges. Unfortunately, since payment was not made within the 24-hour waiver period, further action was necessary to settle the bill for our engineers time and expertise.

  We understand that billing can sometimes be complex, and we are happy to answer any questions or concerns you may have regarding the charges. Our goal is to provide you with exceptional service and ensure a clear understanding of our policies moving forward.

  Customer Answer

  Date: 12/18/2024

  The BBB should investigate the multiple, generic name this company uses because if I had been able to find their reviews online (including a 2 star rating on Yelp) I would never have used them. I will do my best to make sure others are warned about your deceptive practices.

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Davie Computer Repair on 10/15/24. Explained the type of computer I had, the type of storage and the service I needed. I needed to recover the data from the drive. I explained I am older and not as familiar with the technology and needed some assistance.On 10/15 the technician showed up to my home. I explained what I needed which was I have a flash storage device in iMac that needed to be moved to USB drive.After the tech removed the drive, he told me he did NOT have the equipment to do the data recovery. He offered the option to go to a store to get the equipment and would charge me for time. The other option was he searched online via ****** and other sites to find an enclosure to use. He spent about ***** minutes doing this.I ordered the equipment that was recommended and when it arrived, it was the wrong part. It did not work and I had to send back.I had to take it somewhere else to get my data recovered.I contacted the company at the number I originally called and texted. They never returned my calls or texts. It was sent to someone else who called. I explained the issue that i was charged a couple of hundred dollars for a service I never received. He was not able to recover the data as was unprepared with the equipment to do the job. He just left me a disassembled computer with a storage drive that I could use with the part he suggested I order. It was the wrong part.Thereby I was in the exact same position as when I called. I asked for a partial credit as I would pay for the time to remove the drive, but not the time he searched Amazon and other sites to have me order an incorrect part.The tech never followed up and the person from Karls told me that I pay for time and they aren't going to issue any credit. They stated I could go somewhere else.

  

  Business Response

  Date: 01/15/2025

  Our last communication with him was a call where he informed us of his concerns about the appointment. Rather than letting us note a complaint, he threatened legal action and informed us he was going to dispute the charge through his bank. Our policy is that we do not risk further communication with a client after they threaten legal action and/or dispute the charges, as we must leave the determination of the case up to their bank and our payment processor.