We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Playground Equipment

Safe and Sound Playground Inspections Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Playground Equipment.

Complaints

This profile includes complaints for Safe and Sound Playground Inspections Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Safe and Sound Playground Inspections Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2023

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 8th 2022 the board of directors approved an estimate that was submitted by Safe and Sound Playgrounds to install 4 trash receptacles in their community. June 9, 2022 Safe and Sound Playgrounds was contacted to inform the company that their estimate had been approved and to please send over the invoice to be paid so that the materials could be ordered. On June 13, 2022 received the invoice for $4,352.35 from Safe and Sound Playgrounds for the installation of 4 32-gallon trash receptacles, lids and installation which was mailed on 6/15/2022. The invoice noted that there may be a 4-6-week delay in obtaining parts for the project. After not receiving any update after a few months, I reached out to *********************** and ************************* several times to enquire about an update for the project. Emails were sent on the following dates: 12/15/2022, 1/3/2023, 2/28/2023, 3/10/2023, 4/25/2023, 5/25/2023, 6/5/2023 and 6/20/2023. Out of all of the inquires I only received one (1) reply on 1/25/2023 with little details other than "they have not been received yet". I've called the number that is in the email signature which is the same as their website contact number and have left voicemails kindly requesting an update. I've also reached out on their Contact Us page and have sent a message hoping to get a better respond regarding the trash can installation project, but have had no luck in getting any other responses back. We are requesting that the funds be returned so that the Association can take its business elsewhere. Invoice #******-90328.

    • Initial Complaint

      Date:01/23/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Twelve Oaks Estates HOA has a signed contract with Safe and Sound Playgrounds dated March 15, 2022, invoice #******-90272. The invoice/contract is for Safe and Sound Playgrounds to replace parts to the Twelve Oaks Estates playground at approximately 161 Ave and ***********. The signed agreement dated April 20, 2022 was for a total cost of $3070.82. On May 6th Twelve Oaks Estates HOA paid Safe and Sound Playgrounds $2595.82 for parts and shipping of the involved playground parts. The last communication from Safe and Sound Playground was on September 6th, 2022.On November 30, 2022 the Twelve Oaks HOA sent a Demand to Cure email as well as one by Certified Mail.Attempts to contact Safe and Sound Playground have been made via telephone (messages left), email, and "contact us" using the Safe and Sound Playgrounds website.As of 3:23 pm om January 23, 2023 there has been no return contact from Safe and Sound Playground. No parts or work has been delivered on this agreement.

    • Initial Complaint

      Date:12/07/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the community manager for Lions Gate HOA in ********, **. We ordered a new deck for a playground structure send them over $700 for the deposit and to order the new deck. The deck was suppose to be installed mid October. I have tried multiple times to email my contact which is ****** at Safe and Sound no reply they are typically very responsive. I have emailed, called the office, went to the website to send another email and no response. I need either a return of the funds we sent them or the job to be finished. I have attached a copy of the invoice that was approved. My phone # is ************. ***************************** community mgr.

    Safe and Sound Playground Inspections Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.