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Business Profile

Roofing Contractors

New Image Homes LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for New Image Homes LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

New Image Homes LLC has 2 locations, listed below.

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    • New Image Homes LLC

      null Queen Creek, AZ 85142-6787

      BBB accredited business seal

    • New Image Homes LLC

      10105 E Via Linda Ste 103-124 Scottsdale, AZ 85258-5349

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired this company to remove my existing roof along with the remanence of a previously removed evaporative cooler and install a new roof. They came out on 11/1/24 removed the old roof as well as the remaining evaporative cooler however they never went into the attic to make sure the job was done properly with no damage done. Upon completion I began smelling a strong chemical Oder every time the air conditioning clicked on, and I immediately reported it to the roofing company *********** is telling me to contact my A/C company to check it, but I feel it is their responsibility since I never had a problem until they removed the remaining evaporative cooler base. I tried to contact the ***************, but they haven't responded back to me since yesterday. I'm not sure if there is any damage or if the vents were connected I simply wanted them to check and fix if they left damages.

    New Image Homes LLC is BBB Accredited.

    BBB accredited business seal

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