We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Equipment

Tru Energy + Automation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted the business owner as well as the sales rep who promised me a $1200 check if I purchased solar from this company when the tax credit was going to go from 26% to 30%. I have not received the check. Furthermore, the sales rep named ************************* has falsified a lot of information during my experience with him as a sales rep. ** lied about the *** reimbursement rate and stated that it was **** cents per KW hour reimbursement x 25 years. To which I just found out today was 8.5 cents a KW hour. ** also lied and said that when nighttime falls that you are using your own power from the solar. That was also falsified information because *** told me today that they buyback what I don't use at the end of each day and then I have to purchase it back at .30 cents a KW hour during the night time. ** also lied and said that my system would produce me a $100 credit every month. This was also falsified information as my credit was 76 cents. ** lied about my house being all set for solar and everything looking good and then when it came time for install he wanted an extra **** for the line tap which I refused to pay. I feel like ************************* falsified information to get a sale and I feel as if I was taken advantage of and now I am stuck with a system that will end up costing me money in the end versus saving me money. I wish that my paths had never crossed with *************************. ** should not be allowed to continue to lie and cheat and scam people out of thousands of dollars. All I want is my check for $1200 dollars as was promised to me by ****** and the owner of the company. I will never direct business to this establishment.

Tru Energy + Automation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.