We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Racing Equipment

X2 Industries

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Racing Equipment.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a lift second-hand for a 07 6.0 Powerstroke, unfortunately, got scammed a bit on the lift as I believe there is a module missing. I've been attempting to speak with the company for quite a while, but the website is shut down, and they do not pick up calls or answer emails. I just need some help or clarification if maybe they went out of business, or they are moving locations, or something along them lines to help get around this issue. Thank you for your time.

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part for my 1988 firebird and was told 30 to 60 days for delivery.Three days later they sent me a different style part that they said would work.but it won't !Now they don"t even return my calls or texts.Iwant the part I ordered! Now the website seems to be shut down!If there's anything you can do to help it would be awsome! I don't know what to do next.

  • Initial Complaint

    Date:04/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product from them. Lead time for product to ship has more than doubled. They sent me an email with other customer copied in it, after privately speaking with some of those customers we are all having the same issue. Told ***** days lead, some of us are at 90 days and none of us can get a response from anyone with the company. We have all tried to call, txt and email.

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered parts for my truck on January 21 2024. I've been emailing and calling about my parts . I've asked for a refund many times now . customer service just keeps giving me the run around. No one calls me back like they said they would . It's been a year now and I haven't received anything yet .

    Business Response

    Date: 01/30/2025

    Mr. *****,

    Thanks for bring this to my attention.  After researching this, here is what I found.

    The order took an extended time due to equipment issues here at the plant.  I understand the frustration on this and in no way am trying to avoid the responsibility of making this right by refunding your payment.  However, when I went to do that, I discovered that because the request for refund was over 6 mos. after the date the payment was made, I am unable to process the refund through our payment processing company, *************. 

    The refund will need to be handled outside of the payment processor.  Today, I sent a text and email to you explaining this and requesting account information and his preference to receive funds through ****** or ACH.  Upon receipt of this information, I will transfer the full amount back to you to resolve this issue.

    I regret this to have happened and offer my sincere apologies for the frustrations that this has caused.  

    I will come back here after sending the funds and provide verification at that time.

    Thanks again.

    ****

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items from their website on Oct 14th based on speaking with them and pictures from the listing. The products I received were not as pictured and not what I expected to receive. I spoke with them and a return was started. I was told I the 20% restocking fee would be waived and they provided a return label. They received the return on November 27th. I have yet to receive my full refund. I have contacted them through email on Dec 5th and was told there accounting department is a bit behind. Still have not received a refund. Spoke with someone who said they would talk to their boss. Still no refund. Spoke to the representative today that had helped with the initial return and was told they would look into it and call me back. Received no call back mor a refund. The person I spoke with also made a comment that it shouldnt take this long. This is becoming very frustrating. I am still having to make payments on product I dont even have anymore. All I want is a full refund of my money.

  • Initial Complaint

    Date:09/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So i made my purchase within 2 months ago i actually made it in june for a 3 inch drop tortion key ive called twice and both times theyve told me they were out and they were waiting on another shipment so i ley it go but both times they told me to waitan other month so its been 2 months and still no product or anyone calling me back to tell me whats going on my truck has been sitting colevting rust for 2 months now waiting on this product and im considering a refund and to have a machine shop just meke me a set of custom ones because itd be better than waiting 2 months on a part i paid over 100 bucks for.

    Business Response

    Date: 09/04/2024

    Dear *****************,

      I'm sorry you felt you had to go to the BBB to resolve this. Yes we are still waiting for these but if you would like to cancel and get a refund that is not a problem, all you had to do was ask and we would refund you that day. I will get your order cancelled and refunded right now. Sorry for the inconvenience. 

    *****

     

  • Initial Complaint

    Date:11/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a suspension system for my car on 06/06/2023. It was paid for at the time of order in the amount of $1634.79. I heard nothing from them, did not even send me a reciept. I called them in July, date unknow, and was told i would have it in 2-3 weeks. Still did not send me an invoice even though I corrected my email address. Called again in August and was told it would be a couple more weeks. Called on 09/20/2023 and was told they'd never done this particular build but would have it in 2 **** weeks. Corrected my email address yet again and finally got an invoice. It is now 11/20/2023, 2 MONTHS after the last assurance of 2**** weeks. I tried to call them today, but got phone company messages that both the 800 number and the cell number on the website were no longer available. I have mobility issues and this was to support my vehicle so that I could carry my mobility scooter. I have given them nearly 6 months to get this kit ready but they can't seem to be bothered with it, or maybe they've gone out of business due to unfulfilled orders and lack of customer service.

    Business Response

    Date: 11/28/2023

    Yes we did have an issue in our manufacturing department but we got it straightened out. This order for ****************** is now complete and shipping today, we went ahead and upgraded the shipping to 2 day air. The tracking numbers are ************ and ************.

  • Initial Complaint

    Date:04/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've contacted them over and over they answered twice since I've paid for my product and it's was supposedly shipped last week and I can't get in touch with no one there I stayed on the phone for hours all this week. I either want my money back or my parts but I'd prefer my money back

    Business Response

    Date: 04/17/2023

    *******,

    We have been in communication with you about the delay and the backorder on your compressors.

    I emailed you confirmation that your order will be on its way to you today, and that the warehouse was unsure if we should wait for the compressors until tomorrow or make two shipments.  There will be multiple shipments to get your order on the way.

    You were informed that there would be a build time when the order was placed. Please reach out with any other questions.

X2 Industries is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.