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Business Profile

Pool Supplies

Shawn's Pool Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 14 Jun 24, I took my Polaris Alpha pool cleaner to Shawn's Pool Shop, **************, for repairs, and paid $25 for them to look at it. I returned on 17 Jun and was told it would take "over $500" to fix it. Note that the unit was a replacement given by Polaris because the first unit was unrepairable. Even though it was only a year old, ***** said there was no warranty on that unit since they didn't sell it to me. On 17 Jun, they sold me on at Polaris Freedom pool sweeper as a replacement for $1,493.79. I didn't open the box in any way. I put it in my living room and went on a trip. I asked my pool service representative about it and he was concerned if it would serve a pool the size of my diving pool. He recommended another corded Polaris and installed it for me while I was away. Today, 28 Jun, I tried to return the unopened box, untouched since I left the shop on the 17th. The owner smugly said no returns, just store credit, as if I had bought a $25 pool toy. He did not inform me of the policy before I spent $1493...only after, and then with a smug "gotcha" attitude. Without clear notice before spending so much money, the practice is predatory, the attitude of the owner was abhorrent. I found the sign posted about the return policy...it is a 12"x14" sign hanging at about 12 feet in the air - no one is going to see it unless they are specifically looking for it, as I was when cheated today. The policy is printed on the receipt too, which the salesman promptly folded to give it to me when I purchased the item...again I found it after searching for it. Abysmal business practice. I later learned from another dealer that Polaris would take the item back from Shawn's Pool Shop without question - so ***** had nothing to lose in returning my money...he simply enjoyed cheating a customer.

Shawn's Pool Shop is NOT a BBB Accredited Business.

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