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Business Profile

Delivery Service

LDSxpress.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** is a company that delivers packages to religious-based missionaries in South America. We transacted with ********** on November 17th, 2023, to send a package to our missionary. They responded with the information we needed to provide, and we sent the package for our missionary to their location. ********** was supposed to deliver the package to the mission home, but it never arrived. We have texted, emailed, and left multiple voicemails without a response and are asking for them to communicate with us and the mission home for solutions.

    Business Response

    Date: 01/03/2024

    We have already fixed this issue, for it was a misunderstanding because the package was at the mission office the entire time and one of the missionaries misread the package which made them believe that they didn't receive the package. We have been in contact with the customer ********************* and he is informed about the problem being resolved.

    Customer Answer

    Date: 01/03/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

LDSxpress.com is NOT a BBB Accredited Business.

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