Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My A/C went out the night of 06/11/2023. I called to reach out to Larson Air Conditioning and had a technician come out for a diagnosis/repair on 06/12/2023. Every time they come out to repair, it's always at the end of the day and an issue happens, which delays the repair by another day. The A/C is still not fixed and they will come back 06/15/2023. (At this point, I guarantee another "issue" will happen) I live in ******* ******* and I feel as if the company is incompetent, and un trust worthy. I do not want to go all week without A/C.By the way, my email address is ********************. The website would not let me enter it in the email portion, for some reason.

  

  Business Response

  Date: 06/19/2023

  The desired settlement, "Finish the Job", has been met. *****************************, is the tenant of the property and was not financially responsible nor did he have the ability to approve repairs. Per company policy, tenants can't approve repair recommendations for liability and quality assurance purposes as they are not the legal homeowner. Initial inspection was performed in the evening of Monday, 6/12. An attempt was made to contact the landlord while on site to provide the recommendations to no avail. ******** approved the repairs later that evening during after hours via email. On the morning of Tuesday, 6/13, we called **** to schedule the follow up repair for the first available service window which was the same day between 3-6PM. After the immediate repairs needed were performed, we were able to diagnose the system further and found a secondary issue which we believe *** have caused the failure of the initial component we replaced. While on site, ************** attempted to contact the landlord to provide the update along with the recommendation to no avail. The following morning of Wednesday, 6/14, the tenant, contacted our team and expressed frustration regarding the system still not being operational. We then made ANOTHER attempt to contact the landlord to discuss further the update. The landlord approved the "Secondary Needed Repairs" estimate later in the day around 3PM. The *** part needed for the repair had to be sourced the following day given hours of operations involved with both parties as well as the logistics involved with procuring the part. The secondary needed repair was scheduled for Thursday, 6/15 in the afternoon and completed successfully with no further immediate operational concerns. Reviewing the job history, we found no negligence on our end. No attachments for paid invoices or forms have been uploaded for privacy reasons with respect to the landlord however we are happy to provide further documentation with the landlords permission, as needed.