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Business Profile

Appointment Setting Service

DaySmart Appointments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appointment Setting Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DaySmart Appointments ************************************* which is an electronic business solutions company which provides on-line scheduling options & marketing for businesses. At the time of my annual renewal in March of this year 2025, I was shocked to see that my renewal rate had increased by $200, a full 50% rise from 2024. Last year's annual renewal was $499. This year I was charged $699. I WAS NOT NOTIFIED OF THIS, NOR DID I APPROVE THIS CHARGE TO MY ACCOUNT.When I contacted DaySmart, I was told that the business Tier that provides my online scheduling calendar for my office had been had done away with. I was told that they had emailed me about this & that there were lots of new services included in the new Tier into which I had been placed. I did not have knowledge of Tiers being retired or my account being changed by DaySmart from Bronze to ****************** that does business ethically & in good faith knows that contracts require consent and confirmation from both parties. That is also why services like ******** exist: to formally document agreed upon contracts by two parties. Basically DaySmart changed my contact & yearly rate & charged me without my consent or knowledge.Note: in email message 3-11-2025 from *** *********, VP of Sales at DaySmart, he stated that if I implemented Stripe Payment processing (added credit card processing) with DaySmart that he would hold my original Tier status fee for another year. This is all simply a money grab for DaySmart. They make more money by manipulating subscription rates, not communicating in reliable ways, & hoping customers will not notice. They make even more money if they can get customers to transition their credit card services over to them. Allegedly sending out an email and jacking up a yearly subscription rate 50% is egregious business practice; so I hope to save other consumers this experience. Sincerely,***** ********, LAc, *** RN

DaySmart Appointments is NOT a BBB Accredited Business.

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