Business Profile
Blood Bank
VitalantThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1/5 stars
Average of 11 Customer Reviews
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Review fromChristopher R
Date: 06/03/2025
1 starChristopher R
Date: 06/03/2025
Absolute predatory and spammy marketing behavior. Similar to robo-calls during election season. Calls literally once, sometimes twice week. Block them, but they call from different numbers each time. They do not provide an easy way to opt-out, nor can a global opt-out be found. Horrible, horrible way to do business - which turns away possible well-intentioned donors. I will never donate with them again. DO NOT give this company your information. Wouldn't be surprised if they're selling data to 3rd parties.Vitalant
Date: 06/05/2025
Hello ***********,We thank you for taking the time to bring this to our attention. We sincerely regret the negative impression our efforts have caused. We want to ensure your phone number has been removed from our call systems. Will you please respond with the phone number receiving our calls? This will allow us to locate the donor profile it is linked to and complete the request to opt you from our call lists.We look forward to receiving your response and resolving this matter to your satisfaction.Kind regards,Vitalant, *********************** CCCReview fromJoe F
Date: 05/29/2025
1 starJoe F
Date: 05/29/2025
This place calls me at least once per week. I've never donated blood to them so I have no idea how they got my ********* phone number is on the Do Not Call list but they don't care and keep calling. I will also be reporting them to the FTC.I keep blocking their number but then they call from a different phone number - total telemarketing *********** NOT do business with these scammers - they will continually call and harass you.Vitalant
Date: 05/30/2025
Hello ***,We thank you for taking the time to bring this to our attention. We sincerely apologize for the frustration caused by unwanted calls. We want to ensure your phone number has been removed from our systems. Will you please respond with the phone number receiving our calls? This will allow us to locate the donor profile it is linked to and complete the request to opt you from our call lists.We look forward to receiving your response and resolving this process to your satisfaction.Kind regards,Vitalant, *********************** CCCJoe F
Date: 06/03/2025
Sorry, but I will not be posting my phone number on this public forum. I had filled out a contact form on your website a couple of weeks ago requesting my phone number be removed. I never received a response from that form.Review fromKelly O
Date: 02/11/2025
1 starKelly O
Date: 02/11/2025
Same issue as everyone else on here. Used to donate convalescent plasma during covid days, now weekly spam calls from different numbers making them impossible to BLOCK. Absolutely ridiculous- just received yet another while making this complaint from ****************.I will sue if these calls do not stop.Vitalant
Date: 05/30/2025
Hello *****,Thank you for taking the time to bring this to our attention. We sincerely apologize for the unwanted calls and for not honoring your previous request to be removed from our call lists. We want to ensure your phone number has been removed from our systems, however, we were unable to locate a donor profile. Will you please respond with your full name at the time of your donation and the phone number receiving our calls? This will allow us to locate your donor profile and complete the request to opt you from call lists.We look forward to receiving your response and resolving this process to your satisfaction.Kind regards,Vitalant, *********************** CCCReview fromSukhi B
Date: 01/16/2025
1 starSukhi B
Date: 01/16/2025
I have not donated blood here since it was called ***********. I was a weekly plasma donor but there were several times when the donation failed. And yet, I started receiving calls twice a week - despite their systems stating that I was unable to donate plasma or blood for a certain amount of time, from multiple locations. Called 6+ years ago asking them stop. They did. Following health issues & travel, I stopped donating here altogether.
Since the end of '23/beginning of '24, I've been getting harassed by Vitalant anywhere from 2-4x a week from rotating 20+ numbers, like clockwork. I do NOT have a profile with them, have not worked with Vitalant and want to be left alone.
Your relentless automated harassment has left a nasty taste with everyone. For this reason, too many people choose not to interact with this company and/or donate elsewhere.Vitalant
Date: 05/30/2025
Hello Sukhi,Recently, we were made aware of a technical issue which prevented us from receiving message. We apologize for the delay in our response. We thank you for taking the time to bring this to our attention. We sincerely apologize for the unwanted calls and for not honoring your previous request to be removed from our call lists. We want to ensure your phone number has been removed from our systems, however, we were unable to locate a donor profile. Will you please respond with your full name at the time of your donation and the phone number receiving our calls? This will allow us to locate your donor profile and complete the request to opt you from call lists.We look forward to receiving your response and resolving this process to your satisfaction.Kind regards,Vitalant, *********************** CCCVitalant
Date: 05/30/2025
Hello Sukhi,Recently, we were made aware of a technical issue which prevented us from receiving message. We apologize for the delay in our response. We thank you for taking the time to bring this to our attention. We sincerely apologize for the unwanted calls and for not honoring your previous request to be removed from our call lists. We want to ensure your phone number has been removed from our systems, however, we were unable to locate a donor profile. Will you please respond with your full name at the time of your donation and the phone number receiving our calls? This will allow us to locate your donor profile and complete the request to opt you from call lists.We look forward to receiving your response and resolving this process to your satisfaction.Kind regards,Vitalant, *********************** CCCReview fromSusan E
Date: 12/10/2024
1 starSusan E
Date: 12/10/2024
Vitalant HARASSES the donor with calls and voicemails. They use many different phone numbers so if you block one number, theres another number used ( many numbers).Vitalant
Date: 12/19/2024
Hello *****, Thank you for sharing your feedback. We sincerely apologize for the inconvenience created by our calls and would like to assist in updating your contact preference. Will you please confirm your full name and the phone number that is receiving our calls? This will allow us to locate your donor profile and remove your phone number from our contact lists. Please bear in mind, if your number is shared with others who have donated with Vitalant, we will need their full name as well. Again, we are saddened to read of the inconvenience our efforts have caused and look forward to resolving this matter to your satisfaction.Kind regards, Vitalant, *********************** CCCReview fromCharles B
Date: 11/11/2024
1 starCharles B
Date: 11/11/2024
I've had the same problem. I used to give regularly to the ********** but Vitalant's methods have resulted in me not donating at all. Constant phone calls from various numbers with no Caller ID information. No way to get them to stop. If they are truly legitimate, they would use their phone number and stop trying to circumvent blocking.Vitalant
Date: 11/12/2024
Hello *******, Thank you for sharing your feedback. I sincerely apologize for the inconvenience our efforts have caused. i would like to offer my assistance in updating your contact preference in our systems. Will you please provide me with the phone number receiving our calls? This will allow me to locate your donor profile and implement your opt out request. I thank you for your past donation and look forward to resolving your concern.Kind regards, Vitalant, *********************** CCCReview fromCody R
Date: 10/22/2024
1 starCody R
Date: 10/22/2024
Constantly bothered by spam calls. Never takes you off the list when you ask. uses many numbers so you cant block them. Should be illegal. Been 4 years now and still wont leave me alone.Vitalant
Date: 11/06/2024
Hello ****,Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now. We also apologize for not honoring your prior request to be removed from our calling lists. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. Will you please share the phone number receiving our calls? Once we receive your information, we will opt that phone number from our call lists. Please advise should you have any further questions.Because of you, life doesn't stop.Vitalant, *********************** CCCReview fromEric J
Date: 07/16/2024
1 starEric J
Date: 07/16/2024
I have never been a customer of ******************, yet they relentlessly pursue me through **** calls. I have requested removal multiple times. I blocked the number, but that number stops them from sending from a different number. I recognize and support blood donation, your relentless marketing is practically sucking the blood out of me and undermining your purpose.Vitalant
Date: 07/24/2024
Hello ****, Thank you for bringing this to our attention. We sincerely apologize for the alarm in receiving our calls and are grateful for allowing us a chance to research your concern. Our name may be unfamiliar as we have merged with different local blood banks throughout the years. In the ********, Blood Centers of the Pacific was one of our legacy blood organizations. We are grateful you included your information and have removed you from our call lists. Please allow 10 12 business days for our systems to complete this process and all calls to cease.We thank you for your previous donation and for the opportunity to completely resolve this issue. Please advise should you have any further questions.Kindly, Vitalant, *********************** CCCReview fromMichele H
Date: 07/15/2024
1 starMichele H
Date: 07/15/2024
Vitalant emailed me on June 17, 2024 asking me to donate blood at the *************** blood drive in ********************. I signed up to give whole blood at 4 pm: the intake person persuaded me to give a power red donation instead because I am O negative. She assured me it would not affect me any differently than giving whole blood, and that I qualified to give power red. I am a 76 year old female who works out regularly and has no major diseases. The draw was unusually painful and took 1 and 1/2 hours. When I got home I noticed my heart was beating fast, and I felt lightheaded. Walking up stairs made me feel like I had run a marathon. I called the Vitalant number on my paperwork. The help desk person said I was having a reaction to the anticoagulant, and directed me to eat dairy and salty crackers, and drink electrolytes which I did. Feeling no better I called back the next day. I got a different help desk person, and we agreed I should go to the emergency room. The ** doctor ran blood work, examined me, and reviewed my health records: he concluded I was very anemic from giving blood. Simply put they took too many of my red blood cells which left me unable to deliver enough oxygen to my muscles and brain to function normally (feel stable and fit). I was asked to follow-up with my regular doctor which I did. He reran my blood work and concluded I was not loosing more blood. The power red donation lowered my *** count, hemoglobin, and hematocrit from 4,52 to 3,2; 14.6 to 10.6; 45,6 to 32.1 respectively, I am very anemic, and it could take several months for my body to return to its normal state. As a result of giving blood through Vitalant, I have ** and doctor ***** and can not participate fully in my normal activities. Its been several weeks, I am still unsteady when changing postures, climbing stairs or walking in the heat. Both doctors I saw told me not to give blood at Vitalant because something is wrong with their protocols.Vitalant
Date: 07/16/2024
Hello, Thank you for bringing this to our attention. The health and wellbeing or our donors are our priority, especially following the safety regulations set by the U.S. ************************** regarding Blood and Blood Products. The negative experience you encountered during and after your donation truly saddens me. For this, I sincerely apologize. I would greatly appreciate the opportunity to research this further. Will you please call me at ************ or email ********************************* with your contact information so that I may communicate with you directly?Again, we regret losing your trust in our abilities and will do our best to rectify this incident and your relationship with Vitalant.I look forward to receiving your response.Kind regards, Vitalant, *********************** CCCReview fromBetty W
Date: 02/24/2024
1 starBetty W
Date: 02/24/2024
They call you insensinsitly about donating. Doesn't matter if you donated last week (thus making you ineligible for donation for 6 weeks). I have asked them multiple times to stop calling me. I have unsubscribed from further communication via robot caller. I still get called every other day. I've blocked all their numbers, so they just leave me robo voicemails every other day instead.Vitalant
Date: 07/16/2024
Hello, Thank you for sharing your feedback. We sincerely apologize for the unwanted calls you have been receiving from us. While we are passionate about securing blood products for the patients in your community, we do not intend for our calls to cause disruption to your day. Will you please call us at ************ or email ********************************* with your contact information? This will allow us to locate your donor profile and phone number(s) and honor your request in removing them from our call lists. The process can take 10 12 days for all calls to cease.Thank you again for allowing us the opportunity to resolve this concern. Please advise should you have any further questions.Because of you, life doesnt stop.Kind regards,Vitalant, *********************** CCC
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