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Business Profile

Building Contractors

Restoration Builders Online

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Contractors.

Complaints

This profile includes complaints for Restoration Builders Online's headquarters and its corporate-owned locations. To view all corporate locations, see

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Restoration Builders Online has 10 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a roof with a 50 year / 5 Year warranty. Our Roof is leaking and I have been trying to get the company to come and repair as their warranty stated but they refuse to call me back except when they thought I wanted a whole new roof for ******. When I stated I just needed repairs done they hung up and I've not heard back since

    • Initial Complaint

      Date:02/27/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July/August 2021 after a damaging storm Restoration Builders came to our house about doing the repairs and we signed up with them to do our roof, siding and gutters. The roof was completed the Fall of 2021. After that we didn't hear from anyone until January 2022 saying that we had a new sales manager and our siding will be installed soon. That turned into years later due to their neglect with our account "falling through the cracks" as one sales person told us. Finally January 2024 our siding was replaced followed by the gutters a month or so later. June 2024 a piece of siding fell off and two other pieces on different sides of the house started to buckle. Someone came in July to repair it but a month later the same piece fell off and the others buckled again. I had to leave several messages but someone finally answered and said they were having trouble finding a contractor to do the repair work. Someone finally contacted me to come do the work in November. He said he would reach back out to me the following week when he gets back in state but never did. Thanksgiving came and I got busy with the holidays and decided to wait until the beginning of the year to pursue this again. I've called so many times and different numbers as well as emailing and there is NEVER an answer and no one ever returns my messages. Does this company even exist any more? The cherry on top is the ten foot long, incredibly heavy pallet the siding contractors left behind in our driveway that's been there for a year! Not to mention the nails and debris around our house that we are still finding a year later. I would like the siding to be repaired or replaced and the pallet removed. Remember we started this journey in August 2021 - three and a half years ago!

    • Initial Complaint

      Date:02/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company did not finish the job that they were contracted to do, and so I refused to complete payment (I already paid 50%). Although they admitted to me on the phone that they didn't complete the job they were contracted to do, they swore under oath that they had in order to put a lien on my house. I will repeat, they knowingly lied under oath in order to put a lien on my house to get money for doing work that they did not do. This company is despicable.

    • Initial Complaint

      Date:08/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      BBB - PLEASE DO NOT POST ANY PERSONAL INFORMATION OR DESCRIPTION OF COMPLAINT TO ANY/ YOUR PUBLIC PORT.  THANK YOU. DON/************************;

      RESTORATION BUILDERS OF *******, ****************************************************************************. WAS CONTRACTED: PAYMENT AND CONTRACT SIGNED JUNE 14, 2022; PERMIT DATED JUNE 27, 2022. PROJECT CONSISTED: ROOF, GUTTERS, SIDING, & SHUTTERS. SIDING DAMAGED AND COMING LOOSE FROM HIGH WINDS ( TEXTED WITH PHOTOS JUNE 25, 2023-NO REPAIRS TODATE). SHUTTERS (SHORT AND 4 SETS NOT INSTALLED), WRAPPING (WINDOWS AND DOORS NOT COMPLETED, NOT PROFESSIONAL. REPACEMENT OF METERS AND CABLES WITH MANY PROBLEMS, SAGGING CABLES, METERS CROOKED. GARAGE TRIM CLOSE TO ROOF LOOSE AND BENT. WE HAVE TRIED CALLING, TEXTED, EMAILS NUMEROUSE TIMES. LAST TEXT/CORRESPONDANCE: JULY 23, 2023. ************* IS PERSONALBE BUT OUR CALLS AND WORK IS TAKING MUCH TO LONG WITH SEVERAL POOR, UNSATISFACTORY, UNPROFFESIONAL WORKMANSHIP.CONTACT PERSON: *********************: ************, MAIN OFFICE: ************ PLEASE ASSIST US IN GETTING OUR PROJECT COMPLETED TO OUR SATISFACTION. THANK YOU TEXT RECEIVED FROM **************, JUNE 29, 2023 "Sorry I am on a corporate call. I completely agree! I have yelled at someone, including my boss, every day this week already about it. I was told it would be taken care of while I was out with my wife's surgery. Then I come back to find it still hasn't been and have been ******. I'm about to leave because of s*** like this: it's beyond ridiculous that it hasn't gotten taken care of. They are going to hear from me every day until it does!." LAST TEXT RECEIVED FROM **************.. JULY 23, 2023 "Good evening! I have told all of my bosses that you are filing a complaint with the BBB against our company as this is beyond ridiculous and deserve better work. I'm sorry for these issues. It is embarrassing."

    Restoration Builders Online is NOT a BBB Accredited Business.

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