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Business Profile

Carpet and Rug Cleaners

AZ Same Day Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called in to see about a quote and to schedule carpet cleaning services with Green ****** Cleaning ( greencarpetcleaning.us) their phone number listed is ************ Saturday October 22nd. When calling in I was quoted $119 for the carpeted rooms I have. I explained each room and there are no stains or anything on this carpet. Simply explained I just needed to have them cleaned because my property manager is requiring it and I need a receipt. I was advised that was no problem at all. Fast forward to Sunday October 30th, the gentleman that came out started stating that it was going to be more than what was advised and started adding additional $35 charges for no reason. I did not want to even bother with arguing as I needed it done and needed to be somewhere. I come back and was unable to get cash out and noticed the expire tags on the plate on the van and thought that is strange. I made a comment about the price and how upset I was about the change in costs from $119 to $224. Huge difference. I spoke with the man on the phone for the company and he said he would check and call back and never did. Stated the extra was for stains which there were none of. I ended up paying $180 and want my $61 back. Also the receipt that was given was ripped off perfectly where a company name would be at....so I called asking for another...and the gentleman sent me one with a different name and phone number. I researched that info and found they are two different companies but the gentleman lied and stated it was for tracking...but two different websites. Upon reviews on this business they had negative reviews for similar about price. Scammers for sure.

    Business Response

    Date: 11/16/2022

    *****:

    We apologize that our service did not match your expectations. We did clean your carpet at the price quoted onsite on the date the service was done with your authorization. We already discounted the price as a courtesy and supplied an invoice as requested for your property manager which we feel was more than fair. Again when you phoned our office to book your  appointment we gave an estimate to the best of our  ability until the technician is at the property and can  give an exact cost based on the condition and areas to be cleaned.

     

    Sincerely,

    *********************

    Phone ************

    Customer Answer

    Date: 11/16/2022

    I am more than happy to pull the camera footage in the home of what was quoted at the time of service vs what was quoted over the phone. I want my money back

    Business Response

    Date: 11/16/2022

    ******:

    It is apparent that we are not on the same page however we are unable to make any refunds at this time.

     

    *********************

AZ Same Day Service is BBB Accredited.

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