Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I have yet to receive a check for $120.00 for a night I worked at Skin on 9/22/23 and the customer used his card to purchase lap dances with me. *** attempted to reach the club in person and over phone at least 10x now and they keep giving me a run around!

• Initial Complaint

  Date:05/03/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 08/06/2023 Amounts: $8400, $8568, $8652 ******** services: None/unclear Services provided: None In August of 2023, I entered into business with Skin Products at an establishment called Skin Cabaret. I was of diminished capacity and the merchant gained access to my banking information. The transactions that followed were deliberately exorbitant and exploitative, were not conducted in good faith, and were non consensual. I was at the establishment for less than two hours (see documentation), during which time the vendor clearly noticed my diminished capacity, gained access to my banking information through my phone, overrode fraud notifications through my phone, and attempted to exploit me with a barrage of transactions. The vendor has been paid an appropriate sum for the services rendered (see documentation). There is no legitimate business transaction justifying $30,000 worth of transactions. This is a diabolically and demonstrably exploitative practice on behalf of Skin Products, LLC. The business deliberately fractioned and spaced the charges to avoid protective intervention from **** on my behalf.The vendor knowingly and insidiously, using confidential information acquired through malicious practice, took advantage of me in my diminished capacity. No reasonable individual, having received this background information, could look at these transactions and be convinced of their legitimacy.

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at a bachelor party in ** and we went to Skin Cabaret. We paid cash for a dance for members of the group and the workers told us they had a "better space" for us, but never mentioned it would cost more. They started bringing additional workers into the room, and bringing alcohol I did not order into the room. Then trapped me in the room with a male bouncer, even though I asked to leave multiple times. I asked them to go get my friends and they told me they left without paying and that I had to pay for what they purchased. Even though they overcharged one of my friends for $6,000 as well that I found out after the fact. They told me my card was declined and took my phone from me and called the number on the back of my credit card and told me to tell my CC company that I was in *******, and that is why the charges were declined. All the while I assumed I owed approximately $1,000 - $3,000 for the alcohol and dances as they told me other members of my group did not pay. The Manager with curly hair and glasses brought in clip boards and told me I had to sign paperwork because my card was initially declined. Then asked me to fingerprint the paperwork and take photos with it. I did so because I was fearful, but was absolutely not aware that the reason my card was declined was because they attempted to charge me $24,000. They originally tried charging 87K but were only able to charge me for 44K and when the charges went through on my credit card statement they also tipped themselves for $20,000. So the grand total was $64,000. We called the business and they said they would not talk to us because I am disputing it with my credit card company already. ***** who I spoke to said she would email me the receipts but did not. I am fearful that I will not get refunded because I signed the paperwork without knowing what it was for. I would like assistance in any additional ways to protect myself and any future patrons of this business.